Quality Assurance Officer

1 semana atrás

Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

Your Main Activities Are
Provide support in improving KYC file quality, oversight and governess to deliver quality targets expected by the senior management and GCP controls

Performe montly Quality Assurance (QA) on the sample of files allocated by EMEA KYC QA Team Manager and ensure monthly QA result is reviewed with local DDT management and results finalized before month end

Identify root causes impacting KYC quality, agree on fail points with stakeholders and define an action plan for quality recovery and continuous improvement measures

Ensure KYC quality recovery action plan is in-place and on-track to address quality weaknesses identified in both Compliance Hub and QA

Track remediation of failed files during QA testing

Collect KYC misalignment issues from the respective Due Diligence team and add in action log on EMEA KYC QA Sharepoint

Issue Policy/SOP related guidance and engage with Compliance or GCS Team to find solutions on any complex topics

Increase alignment on KYC and financial security processes to harmonise the operational process and thus improve KYC quality

Organize and lead monthly meeting with local financial security manager and discuss KYC quality related topics

Drive awareness of regulatory requirements and boost expertise of NL KYC Team by working closely with EMA KYC QA Team, CLM Academy, GCS Team and Compliance functions

Organize and lead regular TEA (training, education and advisory) meetings with the dedicated Due Diligence Team (on-shore and off-shore)

Profile and Skills to Success
Experience in Client Management, Compliance or Audit

Knowledge of KYC procedures

Proficiency in Microsoft Office tools, particularly with Excel and PowerPoint

Fluency in English, both oral and written

Ability to manage or facilitate a meeting, seminar, committee or training

Excellent communication skills and ability to collaborate with others

Strong attentiveness to detail

About the Team
EMEA KYC Quality Assurance Team is responsible for undertaking quality controls and provide support to the EMEA Due Diligence teams by providing KYC training, guidance and feedback based on Compliance and Regulatory expectations

The team acts as liaison where necessary between the Compliance functions to clarify policy points that need clarification and ensures governance of any gaps in the KYC quality targets, providing action plans to relevant local or regional CLM management to increase the quality

LI-Hybrid

Why joining BNP Paribas?
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Leading banking institution


BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

It has a presence in 65 countries, with around Employees - including more than in Europe.
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Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.

Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

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International reach


Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

BNP Paribas holds key positions in its three core operating divisions:

Retail Banking, a division that brings together all of the Group's retail activities and specialised business lines;

Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;

Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
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Diversity and Inclusion commitment
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Commitment towards work/life balance


At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.

We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.

Only through this balance we may all be at our best while working.
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Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.

To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.


  • In case you are selected for this role, further documentation will be requested to support your hiring process.

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