Engineering Incident Manager

1 semana atrás


Porto, Porto, Portugal Sword Health Tempo inteiro

The Operational Escalation Manager manages a team dedicated to identifying and resolving unreported and escalated issues within the organization that have surpassed traditional support channels.

This role goes beyond support issues and manages unreported problems across various departments and all products, such as the PTs' portal, onboarding, devices, and logistics.

The Operational Escalation Manager will lead efforts to find immediate and long-term solutions for these issues, ensuring member
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