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Customer Engagement Product Owner
1 semana atrás
Country:
Portugal
WHAT YOU WILL BE DOING
Customer Engagement Product Owner will play a leading role in multidisciplinary team responsible for customer engagement, promoting a multichannel strategy and a campaign-oriented approach to enable sustainable customer value for customer growth.
Main responsibilities
- Define priorities for customer engagement
- Implement digital marketing campaigns and manage the success funnel
- Establish and ensure effectiveness of engagement goals for commercial front line
- Establish customer lifetime value concept and manage customer revenue growth
- Promote partnerships with corporate customers to engage specific customer targets
- Be an active player in defining product offering for customer engagement, either for belowtheline communication as for specific targets
- Work with digital team evolving customer experience
- Degree in Management or Digital Marketing.
2 year plus experience in customer acquisition or business development (FMCG, telco, tech, media or financial services context) or 2 years plus experience in a key strategic business consulting company
- Experience in managing Digital Projects
- Experience with tools such as Hubspot or SalesForce is a must
- Experience in managing multidisciplinary teams in an agile context
- Digital savvy, having shown outstanding creativity and communication skills in the past
- Strategic thinker
- High curiosity and eagerness to learn
- Humble, grounded approach, able to navigate a complex organization
- Ability to interact autonomously with the senior management
- Passion for business growth and reaching objectives
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