Managed Services Senior Engineer

2 semanas atrás

Porto, Porto, Portugal Roboyo GmbH Tempo inteiro

We are seeking a Managed Services Senior Engineer to join our team and help drive our Managed Services division.

The ideal candidate will have a minimum of 3 years of experience in automation, with a proven track record of managing client engagements and developing strong client relationships. You should be knowledgeable in at least one area of consulting, such as strategy, operations, technology, or finance

Within this role your responsibilities and tasks will include:
  • Help to drive the success of managed services engagements by ensuring:
    - P rompt ticket follow up and action for L2+ issues
    - Continuous progress toward incident resolution
    - Clear details are captured for all tickets at each step towards resolution
    - The knowledge base is updated after ticket closure
  • Technically extend, improve, and customize automation solutions while maintaining close and regular contact to ourclients.
  • Utilize production support expertise to influence and support new designs , architectures, standards and methods maintaining stability and availability for large-scale distributed systems.
  • Assist in planning and delivery of operations and maintenance activities for large client accounts.
  • Test and optimize the software design, code, and reusability of our automation artifacts.
  • Collaborates with process subject matter experts (SMEs) to understand key process requirements and document the current state by leveraging existing documentation, conducting interviews and observations.
  • Follow the full software de velopment life cycle.
  • Hands on experience with software implementation.
  • Analyzing operational business processes to identify continual automations improvement.
  • Create low level design, high level design, implementation plans and acceptance test plan documentation in accordance with Roboyo standards.
  • Mentor technical resources to develop proof of concept projects for the introduction of changes to architecture or new technologies .
  • Assist with conducting Root Cause Analysis (RCA) on critical production outages within predefined SLAs.
  • Aptitude and commitment to stay current on technologies with increasing focus on operational efficiencies to improve client experience.
Requirements
  • Minimum of 3 years of experience in automation
  • Relevant professional experience in the design, administration, programming, and support of an enterprise RPA environment (preference UiPath).
  • Relevant experience in programming ( e.g. C#, VB.NET, Java, etc.) or experience contributing to the architecture and design of new and current applications.
  • Experience and knowledge of business process re-engineering and process mapping; ability to develop solution designs.
  • Experience with on-prem and cloud deployment of RPA Solutions is highly valued.
  • Ability to present and explain technical information to diverse types of audiences in a way that establishes rapport and gains understanding.
  • Experience with SQL coding skills.
  • Proactive team player with willingness to learn.
  • Experience with automation technologies (RPA,Blue Prism,Automation Anywhere,UiPath,etc.) of great advantage.
  • Understanding of the full software development lifecycle
  • Experience of good service management

Skills that are big plus

  • Experience with other automation technologies ( Medix, Appian, Bizagi, etc.) of great advantage.
  • Experience with Databases, SQL, and data visualization tools such as Tableau and Microsoft PowerBI
  • Experience in process consulting
  • Experience in IT support or IT projects

  • 30 day vacationPrivate health
  • Opportunities for global mobility
Growth
  • Join a market-leading firm in one of the fastest-growing industries to pioneer the next generation of automated technologies
  • Tailored development plan with career coaching
  • Regular feedback – we value your opinion, and we appreciate new ideas
  • International career and project opportunities
  • Deepen your working knowledge of intelligent automation through our structured training courses
Team
  • Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our clients most complex challenges
  • Working in different international and cross-cultural teams for each project
  • Regular Team Events where colleagues become friends.
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