Global Delivery Head of Hybrid IT

1 semana atrás

Lisboa, Lisboa, Portugal Fujitsu Tempo inteiro

Your future is Fujitsu
At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future.

We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all.

We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer groundbreaking solutions to everyday problems for our customers.

This is your world and your opportunity to shape it for the better.

**Job Description

The GDU Head of HIT & DWP will be responsible for implementing leading, managing and developing the Infrastructure based Service Line.

In addition, contributing to the transformation of the Global Delivery Unit into the Future Mode of Operation (FMO), that supports large-scale adoption of automation, leverages AI techniques and supports standardized delivery methodologies across all Global Delivery Centers (GDCs).


The GDU Head of HIT & DWP will be responsible for all aspects of delivered quality across our HIT & DWP capabilities, ensuring that services are effectively defined and competitive.

That we have the appropriate resources in place, with rewarding career paths available, and that they are enabled to deliver to standard, cost and quality.

Provide strategic leadership and direction to managers and/or senior professionals along with people management responsibility.

**Scope: The GDU Head of HIT & DWP scope covers Cloud and DX (Digital Transformation), ECS (Enterprise Cyber Security), DWP (Digital Workplace), IIM (Intelligent Infrastructure Management - RIM, Networks & 5G), BPS (Business Process Services) and P&PS (Program & Project Management).

**Responsibilities

Customer Service

  • Lead, Manage and develop the HIT and DWP Service Line to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit.
  • Improve Customer Centricity by developing deep customer business knowledge to deliver effective infrastructure services that meet the customer business requirement
  • Deliver infrastructure managed services, working with with Delivery Partners and Regional teams to achieve excellence in Customer experience (beyond SLA achievement) Develop and implement competitive cost models to improve win rates and transparency.

Capability Development

  • By transforming the capabilities and skills of the Service Line, improve service Competitiveness to drive growth
  • Define and implement an effective Service Line location strategy that both supports Regional requirements and maximizes labor arbitrage benefits
  • Ensure that resolver group Delivery Standards are achieved aligned with S360 performance metrics
  • Proactively manage the number and type of Resolver groups within the Service Line to optimize workflow and eliminate waste, utilize best practice (including Automation and AI)
  • Drive standardization across all resolver groups versus the GOSA delivery kit baseline, including maintaining defined services, outcome base cost models and learning pathways Optimize Service Line Resource Management by effective crosstraining/upskilling, recruitment and planned attrition

Requirements:

  • 8+ years of relevant experience in managing complex services, ideally in dynamic global environment across a Global footprint.
  • Strong leadership skills to lead and manage a team of Senior Leaders, providing guidance, coaching, and support to ensure the team is equipped with the necessary skills, knowledge, and empowerment to deliver highquality services to clients.
  • Great at building relationships with key stakeholders based on mutual respect and trust. Highly effective when working within a matrix. Excellent communication, presentation and collaboration skills are essential.
  • Obsessive about delivery within a diverse customer base and a naturally inquisitive and proactive person, asking insightful questions to obtain early identification of opportunities, risks, and innovative thinking.
  • Able to achieve outcomes by exercising influence through use of knowledge and experience. Able to manage projects and change effectively and ensure that projects are implemented smoothly, without disrupting service delivery and client satisfaction, on time and within budget.
  • Value the diversity of our people and locations, demonstrating cultural empathy and the ability to build and live a « customer centric » culture based on our Way and value set.
  • This is a global role requiring flexibility in working practices to accommodate communication across regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time. Frequent travel is required. Willing to travel outside Portugal
- all Global Delivery Centers.

At Fujitsu, you will enjoy:

  • Competitive salary
  • Permanent contract
  • Life insurance and private health i

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