IT Support Analyst

1 semana atrás

Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

Company Description

Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments.

A subsidiary of Groupe BPCE, Natixis counts nearly employees across 38 countries.


Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank's business, operations and work culture worldwide, as a key driver of the company's culture of agility and innovation.

Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Natixis in Portugal is the best combination of a "start-up mindset" with a large, solid structure.

Its unique culture gives true meaning to a "beyond banking" personality:
to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.


We are looking for a IT Support Analyst (local contract) to join our EMEA IT Support Team, within Natixis Infrastructures, Production & Security business unit.


Part of the EMEA IT Target Operating Model, the EMEA IT Support team is being created in Porto to provide IT helpdesk and IT Support Level 1 and 2 for Frankfurt, London, Madrid, Milan, Dubai and Moscow sites.


The perimeter supported by the EMEA IT Support team would be all business lines (Risk, HR, Finance, Operation, Legal...) except Front Office users.

These last users will be supported by the remaining local IT team, as due to their business constraints (client facing, trading, recording, hardware setups and replacements), reactivity and proximity support is required.


The EMEA IT Support team and the proximity teams will work together to build and develop solid working practices, procedures and processes across the platform and the success will depend on close working relationships and each other.


Main Tasks and Responsibilities:

  • Entry point for the proximity teams across EMEA for 1st and 2nd line ticket escalations;
  • Assist in the implementation and development of services within the EMEA perimeter;
  • Assist and support in the creation and development of the working relationship between the EMEA IT Support team in Porto and proximity support;
  • Development of the EMEA IT Support team building on strengths and identifying weaknesses;
  • Provide clear communication on escalation to proximity teams;
  • Take in charge escalated tickets related by proximity or head office teams (BPCE-IT, Natixis Paris, AMER, APAC);
  • Provide constructive feedback both technically and administratively;
  • Ensure that documentation, policies and procedures are kept up to date. Draft detailed documentations when required;
  • Ensuring good practices conveyed and good service delivered to end users;
  • Maintain a vulnerability standard in line with Head office policies;
  • Show patience and pass messages in a constructive helpful manner;
  • Perform level 1 controls when required;
  • Follow and enforce Natixis Group IT security policy and standards.

Qualifications

Main Technical Requirements:

  • Broad knowledge on desktop systems and remote administration tools;
  • Sound knowledge of Windows technologies;
  • Familiarity with batch / scripting;
  • Good people skills (able to deal with range of users at all levels);
  • Able to identify potential problems before they arise and take corrective action;
  • Ability to analyse trends and estimate future needs;
  • Ability to make well thought out and recommendations based on sound conclusions;
  • Autonomous in performing end to end troubleshooting;
  • Understand the needs of the business lines and offering solutions and suggestions for service improvements;
  • Strong level of understanding and comprehension of new controls around IT Security (What can and can't be done from the desktop).

Other Requirements:

  • Good level of English minimum B2 (mandatory);
  • Selfmotivation with a curious outlook and an ability to work with mínimal guidance;
  • Ability to own problems and being a team player;
  • Good organization skills;
  • Willingness to learn and evolve;
  • Ability to keep up with a demanding and fastpaced environment;
  • Problem solving, analytical and communication skills required, verbal and written;
  • Ability to work in a multicultural team.

Additional Information
MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office.

After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day.


It's going to be a busy one:
French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break.

Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere

  • It Support Analyst

    1 semana atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients. IT Support Analyst (m/f) Hybrid (Porto) Match Profiler is an Information Systems consultant who...

  • It Support Analyst

    1 semana atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consulting firm, working in the national and international market since 1999. We are empowered with multidisciplinary competences and know-how in IT, which allow us to contribute, optimize and move forward with our clients.IT Support Analyst (m/f) - Hybrid (Porto)Match Profiler is an Information Systems consultant who...

  • IT Functional Analyst

    2 meses atrás

    Porto, Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital...

  • IT Functional Analyst

    3 semanas atrás

    Porto, Porto, Portugal Red IT Tempo inteiro

    Are you driven by Technology? If so, it's at Red IT that you should embrace your next challenge We took our first steps in Innovation and Technology in 2016, and the desire to do more and better is always with us. stands as a key element within Group RIT, a collaboration of technological enterprises focused on accelerating business growth through digital...

  • IT Support Analyst

    1 semana atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.We are currently recruiting, for integration in our internal team/client, professionals with the following profile:IT...

  • IT Analyst

    1 semana atrás

    Porto, Porto, Portugal Jolera Inc. Tempo inteiro

    Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of...

  • IT Analyst

    1 semana atrás

    Porto, Porto, Portugal Jolera Inc. Tempo inteiro

    Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of...

  • Senior IT Business Analyst

    1 semana atrás

    Porto, Porto, Portugal Just Fix It, LLC Tempo inteiro

    Senior IT Business Analyst (French Speaker)Your connection with Aubay starts in the following lines:Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and Maintenance of Information Systems. We have more than 150 active...

  • Junior IT Support Analyst

    1 semana atrás

    Porto, Porto, Portugal KINTO PORTUGAL, S.A. Tempo inteiro

    A Kinto é a nova marca de mobilidade do grupo Toyota e fazemos parte da Salvador Caetano. Trabalhamos pela criação de um ecossistema de mobilidade inovador, que colmate todo e qualquer desafio nesta área. Oferecemos soluções desde o renting tradicional até à partilha de viaturas.Acreditamos que melhor do que o destino, é a viagem. E queremos que...

  • Cloud Support Analyst

    1 semana atrás

    Porto, Porto, Portugal SERgroup Holding International GmbH Tempo inteiro

    Interested in the latest technologies? Do you want to help shape the digital age? Are you curious about the IT industry and want to advance your career? Then join our team and help us innovate the cloud world The Cloud Support Analyst role is for people who are passionate about helping others. You will communicate with our Cloud Manager and customers in a...

  • IT Analyst Helpdesk

    1 semana atrás

    Porto, Porto, Portugal Spring Professional Tempo inteiro

    ADECCO Recruitment is recruiting for prestigious IT Security and Solutions providers reference company, based in Porto district, that intends to strengthen its internal team with a professional for the function of IT Analyst | Helpdesk - Fluent in English (M/F).Responsibilities: Contributing to the success of managing of the client's networks and security;...

  • Junior IT Support Analyst

    1 semana atrás

    Porto, Porto, Portugal Grupo Salvador Caetano Tempo inteiro

    Informações sobre a vaga de emprego:Código INR/INERHNE ***Distrito/ConcelhoPorto***CidadePorto***Código Postal ***Portugal***Descrição da função: A Kinto é a nova marca de mobilidade do grupo Toyota e fazemos parte da Salvador Caetano. Trabalhamos pela criação de um ecossistema de mobilidade inovador, que colmate todo e qualquer desafio nesta...

  • BI Support Analyst

    4 semanas atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    BI Support Analyst (m/f) – Híbrido (Porto) Descrição da função A Match Profiler é uma consultora de Sistemas de Informação que atua desde 1999 no mercado nacional e internacional. Temos competências multidisciplinares e know-how na área de IT que nos permite contribuir, otimizar e progredir com os nossos clientes. Para integrar equipa do nosso...

  • BI Support Analyst

    1 semana atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    BI Support Analyst (m/f) – Híbrido (Porto) Descrição da função A Match Profiler é uma consultora de Sistemas de Informação que atua desde 1999 no mercado nacional e internacional. Temos competências multidisciplinares e know-how na área de IT que nos permite contribuir, otimizar e progredir com os nossos clientes. Para integrar equipa do nosso...

  • BI Support Analyst

    3 semanas atrás

    Porto, Porto, Portugal Match Profiler Tempo inteiro

    BI Support Analyst (m/f) – Híbrido (Porto) Descrição da função A Match Profiler é uma consultora de Sistemas de Informação que atua desde 1999 no mercado nacional e internacional. Temos competências multidisciplinares e know-how na área de IT que nos permite contribuir, otimizar e progredir com os nossos clientes. Para integrar equipa do nosso...

  • Senior It Business Analyst

    1 semana atrás

    Porto, Porto, Portugal Aubay Portugal Tempo inteiro

    Senior IT Business Analyst (French Speaker) Full Time Emprego > Senior IT Business Analyst (French Speaker) Your connection with Aubay starts in the following lines: Aubay Portugal is a multinational French company, in Portugal since 2007. We have offices in Lisbon and Oporto and we are a specialized consultant in Management, Implementation, Development and...

  • IT Support Team Leader

    1 semana atrás

    Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    Company DescriptionNatixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly employees across 38 countries.Based in Porto, Natixis Centre of...

  • IT Business Analyst

    1 semana atrás

    Porto, Porto, Portugal Kuehne+Nagel Tempo inteiro

    As one of the world's leading logistics companies, we opened a new IT Centre in Portugal, in the city of Porto. Our aim is to accelerate the implementation of new digital technologies for our global customers, focusing on the development of new mission-critical products, e-solutions, and new digital services. Join our fascinating and international working...

  • IT Analyst I

    1 semana atrás

    Porto, Porto, Portugal H.B. Fuller Tempo inteiro

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest...

  • Business Analyst

    1 semana atrás

    Porto, Porto, Portugal WIRE IT Tempo inteiro

    WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a Business Analyst (SAP ECC) to join our team.Location: Remote.Required skills: Degree in Computer Engineering, or similar...