Manager Cloud Infrastructure

2 semanas atrás

Porto, Porto, Portugal Five9 Tempo inteiro
Responsibilities: Manage team members in a matrix reporting model. Mentor Porto staff to develop to their full potential with weekly 1:1's, appraisals, training, career development, recruitment, and performance in accordance with company practice. Collaborate with peers to help drive initiatives and manage scrums for various initiatives Support availability metrics (SLO/SLIs) and observability through automation to report on key performance metrics and scaling of operational execution; design new metrics and enhance existing metrics to support the future state of the business. Delegate to staff to create and/or improve services, configuration, and tools that enable observability on availability and performance of our cloud services. Measure team performance and results to drive focus and inspire top performance. Report on progress of schedules and tasks to senior leadership and program management. Develop and manage collaborative relationships with vendors for utilized components and/or services. Participate in on-call escalation rotations for provided services.

Key Requirements:

10+ years building infrastructure systems with 5+ leading teams managing systems. BS or MS in Computer Science/Information Management/Electronics Engineering or equivalent Wide range of experience across compute, storage and networking technologies and concepts is a plus. Contributes to Porto team's alignment to Infrastructure delivery services. Solid experience working across organizations and departments to deliver services to customers a must Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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