French Customer Advisor for Online Pharmacy

Há 1 mês


Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro
Come and work with us.

Do you want to provide support for one of the biggest online pharmacies in Europe? Are you a French native or fluent with strong English communication skills? Looking to advance your career in a diverse environment in sunny Portugal? We have a fantastic opportunity for you.

Our Client is a trailblazer in the online pharmacy industry and a key player in Europe with webshops across various countries.

As a customer service specialist in this project, your responsibilities will include:

  • Providing Inbound Customer Care
  • Offering advice and assistance to customers with empathy for their needs
  • Ensuring a smooth order and delivery process
  • Handling Returns and Complaints
  • Identifying root causes to enhance efficiency
  • Managing calls and written communication following established guidelines
  • Delivering a quality customer experience with each transaction
  • Addressing and resolving complaints effectively
  • Promoting additional products and services based on customer needs

To excel in this role, you should have:

  • Native or proficient French (C2)
  • Intermediate English (B2) both verbally and in writing
  • Strong listening and communication skills in supported languages
  • A motivated and enthusiastic attitude
  • Effective organization, planning, and prioritization skills
  • Patience, empathy, and stress management abilities
  • Capacity to work under pressure and adapt to challenges
  • Technical aptitude and fast learning of new technology
  • Ability to follow guidelines, stay calm in critical situations, and convey information confidently
  • Familiarity with ticketing systems and experience in project management
  • Previous experience creating online help resources and managing various situations
  • Early adopter of technology, customer-centric approach, and high-speed internet access
  • EU citizenship or valid work permit for Portugal
  • Local candidate or willingness to relocate to Portugal
Benefits.
  • Relocation package
  • Competitive compensation
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months)
  • Growth opportunities and company-wide initiatives
  • Job stability, lifelong skills, and a positive work culture
Take your career further with Foundever™

We aim to create memorable experiences for our associates, offering a chance to enhance your quality of life and advance your career.

Apply today



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