We are currently seeking a Servicedesk to join a client in Lisbon.

If you want to enrich your career in this area and are looking for a company that invests in your career, apply for this opportunity.

RequirementsDuties:

Provide first-level technical support to end-users, resolving hardware, software, and network issues promptly and effectively.

Assist with the setup, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals.

Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool, ensuring timely resolution and excellent customer service.

Deliver support services to office and distributed users across different time zones, using remote access tools.

Provide on-site and remote support during VIP videoconference meetings to address any technical issues that arise, to ensure minimal disruptions.

Create and maintain detailed documentation of common issues, solutions, and procedures to aid in efficient troubleshooting and knowledge sharing.

Create user guides and how-to documents to assist staff in navigating technology-related tasks.

Assist employees with new technologies, systems, and best practices.

Continuously monitor system performance to proactively identify and assist with resolving potential issues to minimize downtime.

Liaise with external suppliers for hardware and software procurement, maintenance, and support services.

Ensure adherence to internal policies, procedures and security protocols to protect sensitive information and maintain compliance with international standards.

Profile:

The desired candidate should have the following profile:
Personal Competencies

• Demonstrate the ability to remain calm and composed under pressure, maintaining focus and delivering results in a stressful environment.
• Exhibit a positive attitude and the flexibility to adapt to changing priorities and evolving technologies in an immature and dynamic environment.
• Show strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve complex issues.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users.
• Maintain a customer-centric approach, ensuring a high level of satisfaction and a positive user experience.
• Work collaboratively with colleagues across different geographies, contributing to a cohesive and supportive team environment.

Experience

• Minimum of 3 years' proven experience in a service desk or IT support role, preferably in an international environment.
• Professional technical course in Information Technology or related field, or equivalent experience
• Proficiency in English.
• Proficiency in ITSM tools, remote support technologies, MS Office, MS Windows, Apple devices, and videoconference systems.
• Strong understanding of IT infrastructure, including hardware, software, and network fundamentals.

Benefits

• Integration in a dynamic and motivated team for the performance of the function.
• Complementary training
• Salary package according to the function performed
• Professional evolution

Candidata-te aqui

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