Manager, Digital Sales

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Job Description

**Please note this is a hybrid role based in Lisbon, 3 days office and 2 from home**

Due to the continued growth of our product-led growth online business, we are looking to hire a sales manager with experience in a high transaction SaaS environment to help establish our first dedicated digital team. If this sounds like you, Zendesk is looking for you to lead a team of Digital Sales Specialists, which focuses on our customers who are digital natives.

You'll be a success in this role if you have proven experience in working closely with your peers to manage, build and inspire a team to achieve daily, weekly and quarterly goals. As manager of a high-volume Zendesk's digital sales team, you will lead highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.

Responsibilities:

• Setting up the team to hit weekly and monthly quotas, by understanding strong self-service customer motions
• Supporting your team, who are newer to sales, by bringing your sales skills through participating and leading in prospect and customer engagements
• Effective management of various data points to make informed decisions on a daily basis
• Work on projects involving multiple stakeholders to improve the process for your sales specialists selling and making the processes involved for the buyer seamless.
• Monitor many different metrics from both a rep and customer perspective on a daily basis. Point out quick wins and blind spots with speed.
• Ongoing mentoring and development of the sales team includes recruiting, onboarding and training new specialists
• Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
• Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management
• Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementation with marketing & product teams
• Evolve & refine the sales strategy, process and tactics to improve performance

Requirements:

• Experience in software sales, with considerable experience in SaaS/Customer Support/Sales/CRM
• Experience in a high-volume transactional sales function. Example of approximately 1,000 closed-won deals per month
• Previous experience in a data insights lead sales approach and can mine for that data themselves
• Comes with a mindset of the business functions success is as important as the team they manage
• Consistent overachievement as an individual contributor
• Minimum 1 year of sales management experience and or 1-2 years of sales development management experience
• Passionate about training early career reps, and validated experience building a great working environment
• Able to thrive in a growth environment - you move quickly, think strategically, and are superb at tactical execution
• Proven ability to work cross-functionally with customer-facing and back-office teams
• Excellent presentation, organization, and listening skills

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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