Digital CRM Solutions Architect

4 semanas atrás

Lisboa, Lisboa, Portugal Convatec Tempo inteiro
About us:
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be forever caring, our products and services are available in over 100 countries. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. The company is a constituent of the FTSE 100 Index (LSE: CTEC) and in 2021 revenues were over $2 billion. To learn more about Convatec, please visit

Change is everywhere at ConvaTec. It's transforming our business, and helping us improve millions of lives. And we're nowhere near finished. Across every part of our business, we're pushing for better.

Join us on our journey to #ForeverCaring as a Digital CRM Solutions Architect , and you'll do the same.

Reporting to the Digital Enterprise Architect, the Digital CRM Solutions Architect will play a leading role in ConvaTec's drive to provide a World-Class Customer Experience through Digital Channels. The role will focus on defining world class digital solutions to maximize the effectiveness of the sales, marketing & customer service functions.​

Key Responsibilities

  • Owns the definition of Solution Architectures for salesforce effectiveness leveraging MS Dynamics 365 CRM
  • Champion of Agile, working with product owners and business stakeholders to understand requirements and define user stories.
  • Takes responsibility for E2E platform solution architectures, working on key elements of Integration, Data and Security Design
  • Provide expert guidance to the engineering teams and act as the TDA and visionary for CRM, Sales, Marketing & Integration Architecture
  • Ability and willingness to conduct developer code reviews as required
  • Play a lead role in engaging with EA, Security & Privacy, Infrastructure, and supplier teams to define solutions, resolve issues, obtain agreement in implementation strategies and create greenfield architectures
  • Build and maintain strong relationships with engineers, developers and vendors, provide coaching and motivation for team members

Capabilities & Competencies

  • Expert level on MS D365 CRM, service, integration & data architecture
  • Expert in API and Microservices solution development
  • Practitioner of modern digital MACH and integration architecture concepts
  • Strong background in the software development lifecycle
  • Consultative approach with blend of pragmatism and assertiveness
  • Product orientated methodology within a scaled agile framework
  • Leadership quality's to steer engineering & development teams

Skills and experience

  • Extensive experience of defining solution architectures in the CRM, Sales, Marketing & Service Domain
  • Digital technology implementations, D365 CRM, Marketing Automation, Mobile App, Web Content personalisation, Cookie & Consent management
  • Experience with a modern DXP would be beneficial (Optimizely, Sitecore, Adobe etc.)
  • Understanding of master data, data analytics & AI/ML solutions would be desirable
  • Experience of Digital Healthcare solutions would be beneficial

What we are offering

  • Chance to move your career within the company that is the leader in delivering the pioneering trusted medical solution for the patients
  • Hybrid work model (1 day per week from the office in Lisbon)
  • Modern office space in the Lisbon city centre
  • Attractive compensation package with Incentive plan and benefits
  • Great atmosphere among the Team where we are focus on Improving Care and Do what's right for the lives we touch.

Our ambitions will bring the very best out in you. You'll be pushed to aim higher and really own your work. You'll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it'll be worth it.

This is stepping up to a challenge.

This is work that'll move you.

#LI-ND1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you

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