Incident Warrior Commander

Aka:
Incident Manager

Level:
Junior to Mid-Level

Location:
Marinha Grande, Leiria, Portugal

Salary:
Competitive salary and benefits

Quests:

• Manage the incident response process and ensure that it is efficient and effective.
• Coordinate with engineering, operations, and other teams to investigate and resolve incidents quickly and accurately.
• Develop and implement incident response plans and procedures that meet the needs of the company.
• Monitor the incident response process and identify areas for improvement.
• Stay up-to-date on the latest incident management practices and technologies.
• Communicate effectively with clients to keep them updated on the status of incidents.
• Resolve client concerns and complaints in a timely and professional manner.
• Serve as a liaison between the support software team and stakeholders to ensure that the needs of both parties are met.

Abilities:

• Strong knowledge of incident response processes and procedures.
• Excellent problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure.
• Confidentiality.
• Attention to detail.

Qualifications and Experience:

• Bachelor's degree in computer science or a related field.
• 3-5+ years of experience in incident management for software development.
• Certifications are a plus.

Rewards:
Health benefits
Opportunity to work on challenging projects.
Collaborative and inclusive work environment.
Chance to make a real impact on the company and its customers.
Continuous learning. We offer O'Reilly access
A development framework career to give you space to grow.

Are you ready to lead the Incident Warrior Squad to victory?

If you are a highly motivated and experienced individual with a passion for solving incidents, improving the support experience of stakeholders, and helping software developers to respond to incidents effectively, we encourage you to apply

Recruitment Disclaimer:

Only the selected candidates will be contacted for an interview.

Culture Disclaimer:
At Setwin, we believe that diversity is our superpower.

We are committed to creating a workplace where everyone feels welcome and respected, regardless of their race, color, religion, gender, age, sexual orientation, gender identity, gender expression, or disability.

We believe that everyone has something to offer, and we are proud to be an inclusive company.

We strive to create a safe and respectful workplace for all our employees. We do not tolerate discrimination or harassment of any kind.

If you have any questions or concerns about diversity and inclusion at Setwin, please do not hesitate to contact us @ .

This is Setwin. This is our Culture.

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