Customer Service Representative in Lisbon
Há 1 mês
As a customer Service Representative you will be appointed to one of Europe's major companies and provide support in daily costumer care.
This company is in need for your support in improving their Costumer Service dedicated to projects within industries ranging from fashion to technology, social media, and retail.
What should you expect from living in Lisbon?- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happygolucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large Englishspeaking local community and international environment
Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
- Answering incoming queries from customers
- Identifying issues and provide solutions
- Ensuring high level of customer satisfaction
- Recording data in the CRM system
- Providing adhoc support
- Being a team player and participate in the success of the team and project
Type of Contract:
A fixed-term contract (6 months - 1 year) that is renewable.
Working Hours:
Full time on rotating shifts (depending on the project).
Training:
Have a kick-start your career with the intensive training that the company offers to their new employees.
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1250€ gross/month
(*)Compensation during training period if successful (5-20 days): 50% of your hourly wages (lower taxes).
Relocation Package for International Candidates
- Reimbursement of your initial flight expenses after 9 months
- Airport pickup
- Yearly twoway flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival.
Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance
- Portuguese public holidays and 22 days of paid holidays.
- A native level of Dutch and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
- Being a real team player and committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).
Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.
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