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Belgian French Speaker Customer Advisor for Combined Services App-Hybrid
Há 3 dias
Location:
Braga, Portugal
Start Date:
June 19, 2024
Position Type:
CDD - 6 Months
Work Schedule:
Monday to Friday 07:00AM - 07:00PM (8 hours per day in Rotational shifts); 2 days off on Weekend
Role Overview:
We are seeking enthusiastic and dedicated Customer Advisors for our Combined Services App.
This role is ideal for individuals who are passionate about technology and customer service, and who excel in a fast-paced environment.
As a Customer Advisor, you will assist users with their questions and issues related to the app's features and usage.
Key Responsibilities:
- Assist customers with any questions they might have concerning the app features and use.
- Provide support for customer questions related to the use of the application, primarily through inbound calls.
- Answer questions on account creation and balance management.
- Inform customers of all service features.
- Maintain confidentiality regarding the client's identity.
Requirements:
- Highschool Diploma
- Availability to work in rotational shifts
- Native Belgian French speaker (C2 level).
- Proficient in English (B2 level).
- EU citizenship (mandatory)
- Previous customer service experience is preferable.
- Good written communication skills.
Compensation & Benefits:
- Monthly Salary (paid over 14 months)
- Performance Bonus (paid over 12 months)
- Daily Meal Allowance: €7.
- Transport Allowance: €20 per month
- Health Insurance: Provided since day 1 (free after 6 months)
- Hybrid Work Arrangement: 2 days in the office, remaining days remote
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