Spanish Quality Analyst

4 semanas atrás


Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro
Come and work with us.

We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.

Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As a Quality Analyst in this project, your daily responsibilities will include:

  • Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls.
  • Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
  • Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
  • Reports script problems or questions to appropriate areas
  • Assists clients in monitoring specific programs as needed
  • Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
  • Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved
  • Provides relevant information for Monthly Quality Report.
  • Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
  • Acts at least half a day per week as CSR to keep up experience
  • Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.
  • Making sure that our team is using the appropriate terms/language in terms of UK culture
  • Provide soft skills training/coaching in terms of UK Culture

To succeed in the role, you will need to have:

  • Native or proficient Spanish (mandatory)
  • Advanced level of English (at least C1) both verbal and written
  • Availability to work fully from site (Lisbon) - mandatory​​​​​​​
  • Good organization / time management skills
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to make fair and consistent judgments and decisions
  • Ability to solve problems and offer suggestions
  • Ability to influence behavior
  • Effective project management
  • Ability to adhere to all organizational policies and procedures
  • Ability to give constructive feedback to CSRs which lead to performance improvement.
  • Counseling skills
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Benefits.
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture
Go further with FoundeverTM

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today



  • Spanish Quality Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Spanish Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • Spanish Real Time Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented and accomplished Spanish Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients. As a Real-Time...

  • Quality Analyst FR et EN

    4 semanas atrás


    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Tu es à l'aise avec le français? et tu domines l'anglais?Es tu a la recherche d'un emploi sur Lisbonne? Alors rejoins-nousChez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les diferents processus de qualitéresponsabilidades chaveTa mission sera de monitoriser la qualité sur une equipe responsable de la...

  • Quality Analyst FR et EN

    1 semana atrás


    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Tu es à l'aise avec le français? et tu domines l'anglais?Es tu a la recherche d'un emploi sur Lisbonne? Alors rejoins-nousChez randstad, nous recherchons des personnes pour la fonction de Quality Analyst afin de monitoriser les diferents processus de qualitéresponsabilidades chaveTa mission sera de monitoriser la qualité sur une equipe responsable de la...

  • Italian Quality Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • Italian Quality Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal Foundever Tempo inteiro

    Italian Quality Analyst - Lisbon, PortugalReq ID#: 384894Lisboa, Portugal, PTJob Description:Come and work with us.We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in...

  • French Quality Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a French Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring...

  • German Quality Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • Italian Quality Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a ItalianQuality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring...

  • Italian Quality Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • German Quality Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Elevus Tempo inteiro

    A Elevus é um grupo empresarial que oferece soluções inovadoras no mercado dos Recursos Humanos. Estamos no mercado desde 2001 a fornecer soluções de RH, não só em Portugal como também no mercado internacional.O nosso cliente procura um German Quality Analyst para desempenhar Monitoriza diariamente o desempenho dos CSR, gravando, ouvindo, revendo e...

  • Spanish Trainer

    2 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented Spanish Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.Our client is the leading destination...

  • Spanish Trainer

    4 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a talented Spanish Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics. Our client is the leading destination...


  • Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a Italian Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...


  • Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us. We are looking for a German Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily...

  • Business Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Business Analyst (m/f) - Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in...

  • Spanish Team Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Foundever™ Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished Spanish Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.Our client is the leading destination for short form mobile video, with the...

  • Test Analyst

    Há 4 horas


    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you will be able to contact with one of the key players in banking in the EU and around the world.Thus, you...

  • Test Analyst

    Há 2 dias


    Lisboa, Lisboa, Portugal Dellent Tempo inteiro

    Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you...

  • Analyst III BPT

    2 semanas atrás


    Lisboa, Lisboa, Portugal DXC Technology Tempo inteiro

    Job Description:Essential Job Functions: Execute business process transactions, closely following established procedures and guidelines. Collaborate with senior analysts, managers, and other staff. Support process improvement initiatives and data analysis. Participate in identifying and resolving process bottlenecks. Ensure compliance with quality and...