Senior Application Support Engineer
3 semanas atrás
At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.
Currently, we are seeking an application support engineer who's interested in working with CRM as Salesforce or/and Adobe Campaign.
Responsibilities:
- Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions;
- Ensure availability of technical resources;
- Analyze and correct incidents at levels 2 and 3;
- Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams;
- Implement technical solutions for incident resolution. Perform diagnostics to identify causes of malfunction, propose and implement patches and "backup" solutions;
- Maintain information system applications in operational condition for quality, productivity and security;
- Analyze the operational risks and customer impacts of its area of responsibility;
- Manage environments (definition of needs, validation of development and acceptance environments, monitoring);
- Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality);
- Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers;
- Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.);
- Contribute to the reliability, security and optimization of security in its area of responsibility;
- Propose innovative solutions to improve the performance of its field of activity;
- Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility.
Requirements:
- At least 5 years of experience with Linux, monitoring tools (ideally Zabbix), scheduling tools (ideally VTOM or Control-M), scripting (Shell, Python), Adobe Campaign;
- Knowledge on Mulesoft's Salesforce Customer and API Management cloud solutions is a plus;
- Fluent level of english, french is a plus;
- Available for on-call.
Offer:
Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters. Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth. Flexibility First: As a Remote-First Company, we prioritize work-life balance, offering the convenience of working from anywhere, empowering you to create your perfect workday. Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry. Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking. Celebrating You: From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones. Seamless Relocation: For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition. If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity.
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