Field Service Engineer
4 semanas atrás
e gás; refinação; energia; pasta e papel; produção de energia industrial; produtos químicos e petroquímicos;
biocombustíveis; ciências da vida; e indústrias de metais, minerais e mineração. Líder em digitalização,
fornecem software e serviços que ajudam os clientes a ultrapassar as pressões competitivas e as
e condições de mercado incertas para alcançar resultados comerciais que mudam o jogo e neste momento estão a reforçar a equipa com um Field Service Engineer.
responsabilidades chave
Capacidade para prestar apoio remoto e presencial & serviços de forma eficaz.
Capacidade para implementar projectos de automatização de pequena a grande dimensão, de forma autónoma ou integrada numa
equipa de projeto.
Gestão proactiva e resposta a questões, problemas e contributos dos clientes com precisão e dentro dos prazos do acordo de nível de serviço.
prazos do Acordo de Nível de Serviço.
Cumprir com todos os processos GSM para documentação e comunicação com o cliente.
Manter comunicações proactivas e atempadas, fornecendo actualizações frequentes e informativas ao cliente.
actualizações.
Iniciar pedidos de alteração de engenharia, fornecendo descrições pormenorizadas de falhas do produto, pedidos especiais do
pedidos especiais do cliente e melhorias do produto.
Instalar e efetuar reparações de hardware, software e equipamento periférico, seguindo as especificações de
ou especificações de instalação.
Responder ao elevado volume de pedidos de informação dos clientes de forma eficiente e precisa, cumprindo
ou excedendo o SLA (Acordo de Nível de Serviço) publicado para resposta e resolução.
competências
Experiência em engenharia de sistemas de automação (DCS, ESD, F&G, PLC, SCADA, etc), operações ou funções de apoio a serviços no sector da automação industrial.
Bom domínio do inglês escrito/verbal
Bom em alemão escrito/verbal
Experiência com sistemas de controlo de processos da Honeywell
Conhecimentos de cibersegurança
Experiência de trabalho com redes TCP/IP (configuração de rede/dispositivo, administração de firewall).
Experiência na configuração e manutenção de servidores Microsoft Windows, controlador de domínio, serviços de diretório ativo, etc.
serviços de diretório ativo, etc.
Experiência em endurecimento de sistemas e redes e em conformidade com auditorias
Experiência em soluções de gestão de patches da Microsoft (WSUS, MSSC)
Experiência em instalação, manutenção e apoio técnico de sistemas operativos; máquinas virtuais
Experiência anterior em atendimento ao cliente
Sólida experiência em tecnologia/instalação/configuração/solução de problemas de sistemas informáticos (software e hardware)
Conhecimentos sobre a criação de documentos de conceção (rede, diretório ativo, plano IP, especificação de definições do sistema)
Conhecimentos sobre redes/switches/routers e PCs
VMWare e virtualização
principais benefíciosContrato de trabalho permanente
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