Customer Service for IHG

4 semanas atrás

Lisboa, Lisboa, Portugal portugalbs Tempo inteiro
Do you have a passion for the travel and tourism industry? Do you like travelling when everything goes the way it should? You can have an impact on making travelers' journeys a success

Your responsibilities and impact as a customer service agent will be:

Supporting customers via phone/email for:
Solving issues during the booking process
Giving instructions, taking an active role in finding the right booking
Following up during the vacation, providing good solutions incl. refund
Being responsible for the current and expanding the clients ́ network
Managing good and qualified lead generation
There are many areas where excellent customer or client support is required, and this is where the company needs you

Skills, qualifications and interests you need to succeed in this role:


The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job.

Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them

You have a native level of Dutch and are fluent in English
You are looking for a job opportunity abroad
You are travel addicted
You are motivated and committed to your work
You have excellent communication and listening skills
You are a team player and willing to work with many other nationalities

What's in it for you?

Type of contract:
a long-term fixed term contract, renewable every year

Working hours:
full time (40h/week) on rotating shifts Mon-Sun 7AM-7PM

Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month

Excluding accommodation: 1250€ gross/month

For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick-up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (15 days) 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?

A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:


Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration.

Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.

Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you


Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.

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