Customer Support in German

3 semanas atrás


Matosinhos, Porto, Portugal Randstad Portugal Tempo inteiro
More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.

Are you living in Porto, with great German skills, and looking for a new challenge in your career, from Monday to Friday? This is the job for you

If you are out of Porto but would like to be part of this team, don't worry: it may be possible to provide some relocation benefits for you, to move to the city

responsabilidades chave

Providing information on product parameters/conditions and ongoing marketing campaigns;
Organizing branches and services;
Delivering sales-oriented presentations of the institution's product range;
Supporting marketing campaigns;
Sending termination requests via email to consultants, branches, and departments within the private and business client segments;
Concluding surveys by sending forms, requests, or result declarations, as well as handling PIN/TAN requests for online banking services;
Activating card blocking in cases of theft or loss, for example;
Managing mediation processes by referring them to branches, responsible departments, the Security Center, Quality Management, units within the Wealth Management segment, other group units, or the bank's branches;
Providing navigation assistance within the banking portal;
As a Contact Center Agent, you will also be responsible for receiving verbal feedback, registering concerns if necessary, and forwarding emails to the company's Quality Management.

competências

Fluency in German (required).
Intermediate to advanced proficiency in English.
High school diploma (minimum requirement).
Proficiency and comfort with technology and the internet.
Previous experience in similar banking roles (non-mandatory).
Strong team spirit and excellent communication skills.

principais benefíciosBase salary of € 950 gross/month;
Language bonus of 450€/month;
Performance bonus up to €200;
€7.63 net per working day on food card;
Health insurance;
Full-time: 8h / day, 40h weekly (Monday to Friday, with shift placed between 08:00 and 17:00 - must be available to take a shift that starts later and ends at 20:00 eventually)

Place of work: Porto (not possible to work remotely) - possibility of providing relocation benefits for candidates who are living out of Porto at the moment.



  • Matosinhos, Porto, Portugal Cross Border Talents Tempo inteiro

    Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor MaestroAbout Us:Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled...


  • Matosinhos, Porto, Portugal DKSH Tempo inteiro

    Job SummaryDKSH's purpose is to enrich people's lives. For almost 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute...


  • Matosinhos, Porto, Portugal American President Lines Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:ID: 540454Location:Leixoes, PTCustomer Service Professional IberiaCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world.Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we...


  • Matosinhos, Porto, Portugal American President Lines Tempo inteiro

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert:ID:Location: Leixoes, PT Customer Service Professional Iberia CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world.Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we...

  • It Support

    1 semana atrás


    Matosinhos, Porto, Portugal Cocus Ag Tempo inteiro

    COCUS is all about People We are proud to deliver skilled services and products developed by great talent, with attitude and ambition to work in innovative IT solutions. We are partnering with worldwide industry leaders and always looking for the brightest minds to have fun working Digital & Cloud Solutions, Data Services, Connectivity and Security. Emotions...

  • Managing Director

    1 semana atrás


    Matosinhos, Porto, Portugal OHB Tempo inteiro

    At Rocket Factory Augsburg (RFA) we have one goal: create low-cost, flexible and reliable access to space. We specialize in the creation of small launcher solutions designed for deploying satellites into Low Earth Orbit (LEO) and beyond. Together with you, we want to revolutionize space services and help enhance life on Earth. Sounds interesting? Then join...

  • Product Manager

    1 semana atrás


    Matosinhos, Porto, Portugal Finoa Tempo inteiro

    Your missionWe are looking for a Product Manager to join our team and lead the delivery of delightful UX while providing a solid portfolio of service offerings to our customers. As the owner of the Customer platforms you will manage the ideation, evolution and optimization of the Finoa offering. You will work with relevant stakeholders, collect customer...


  • Matosinhos, Porto, Portugal Finoa Tempo inteiro

    Technical Product Manager – Staking and Validation Services Matosinhos, Porto District Technical Product Manager – Staking and Validation ServicesMatosinhos Matosinhos, Porto District, Portugal Your mission We are looking for a Technical Product Manager to join our team and lead the support of new staking protocols and other- chain activities while...

  • Colaborador de Logística

    1 semana atrás


    Matosinhos, Porto, Portugal Ikea Tempo inteiro

    Who we are looking for:Specialized knowledge in retail space management.Uses common sense for objective decision-making based on clear analysis of available information.Analytical skills and computer knowledge.Proven ability to work at a tactical and operational level, as well as to implement things.Ability to establish and maintain trust-based...

  • Product Manager

    1 semana atrás


    Matosinhos, Porto, Portugal Finoa Tempo inteiro

    Your mission We are looking for a Product Manager to join our team and lead the delivery of delightful UX while providing a solid portfolio of service offerings to our customers. As the owner of the Customer platforms you will manage the ideation, evolution and optimization of the Finoa offering. You will work with relevant stakeholders, collect customer...

  • Colaborador de Logística

    1 semana atrás


    Matosinhos, Porto, Portugal Ikea Tempo inteiro

    Job ID: Date posted: 05/06/ Who you are You are a specialist knowledge of retail space management. A common-sense approach to objective decision-making based on a clear analysis of the information available. Analytical and computer skills. Proven ability to work on a tactical and operational level, and get things done. Ability to establish and maintain...


  • Matosinhos, Porto, Portugal Siemens Tempo inteiro

    Job Family: Information TechnologyReq ID: 417726*The time to change is now * It is time to build a sustainable future and define how we evolve through technology with purpose. At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas...


  • Matosinhos, Porto, Portugal Siemens Tempo inteiro

    Job Family: Information TechnologyReq ID: 417726*The time to change is now * It is time to build a sustainable future and define how we evolve through technology with purpose. At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas...


  • Matosinhos, Porto, Portugal Sodexo Tempo inteiro

    Emprego > Senior Manager Human Resources System Back in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-ofLife Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users...

  • Legal Contract Manager

    1 semana atrás


    Matosinhos, Porto, Portugal Sodexo Tempo inteiro

    Back in 1966, in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-ofLife Services leaded by the bold Pierre Bellon. Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400...


  • Matosinhos, Porto, Portugal CEiiA Centre of Engineering and Product Development Tempo inteiro

    We are an Engineering and Product Development Center that conceives, develops, and productizes new technologies, products and services towards a more sustainable society.We work by bridging together cities, industry and universities around large programs of development and industrialization of products and services, from Portugal, in high-tech sectors such...

  • Hr System Administrator

    1 semana atrás


    Matosinhos, Porto, Portugal Ptc Group Tempo inteiro

    The HR Systems Administrator plays a crucial role within our client's HR Systems team, taking charge of crafting and implementing the Group HR Systems Strategy. This involves overseeing the deployment, development, and maintenance of the client's group HR systems, covering transactional and data components. The incumbent in this role will be accountable for...

  • DevOps Engineer

    1 semana atrás


    Matosinhos, Porto, Portugal knok Tempo inteiro

    Learn about knokAt knok, we dare to lead and humanize the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it and you can recognise it in every person who embraces this mission. We are rapidly growing, delivering...


  • Matosinhos, Porto, Portugal COFCO Agri Ltd. Tempo inteiro

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:SAP FI/CO Solution SpecialistLocation:Leça do Balio, Matosinhos, Porto, PTCOFCO International is a global agri-business with a clear vision, strong values and a positive culture, focused on being a leader in the global grains, oilseeds and sugar supply chains. We provide...


  • Matosinhos, Porto, Portugal Mölnlycke Tempo inteiro

    Sustainability Manager OR Solutions Matosinhos, Porto DistrictJoin us and make a differenceDo you want a career that impacts millions of people for the good? At Mölnlycke, you'll be helping to equip medical professionals with solutions to improve outcomes for patients. And you'll develop your career in a growing organisation with an inspirational culture...