Waiter/Waitress- River Cruises

Há 1 mês

Todas as Zonas, Portugal PEOPLECONQUEST - HR Tempo inteiro
PEOPLECONQUEST -RH a specialized cruise recruitment company is looking for RIVER CRUISES:

Waiter/Waitress- River Cruises

PURPOSE OF POSITION

To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with OUR CLIENT Standards and Operating Procedures.


YOUR RESPONSIBILITIES
Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck
Fully responsible for the correct use of the MXP WOS (Wait Order System)
Operation of all SOP procedures according to company standards
Execution of all F&B activities including functions and special events as laid out by management
Quality control of the lunch setups in the restaurant and lounge
Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards
Inventory according to company procedures, correct storage of stock; establishing of par levels
Preparation of opening and closing ships at start and end of season
Assistance in other departments upon instruction from supervisors (as required)
Active participation in onboard training programs
Luggage duty on embarkation and disembarkation day, and participation in loadings
Following the Wait Order System (WOS) procedures
Participate in the departmental "Daily Reunion"
Ability to effectively and professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
Participating in the daily menu presentation
Teamwork

Outstanding flexibility:
must be able to work different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of OUR CLIENT
Product Knowledge

Be fully proficient and knowledgeable about the F&B Operations, including but not limited to menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program
Become knowledgeable about all itinerary-related ports of call and shore excursions
Full knowledge of the daily program
Ensure excellent knowledge about the SSPB program
KPI Performance

Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Restaurant, and the entire Food and Beverage Department
Strong motivation to achieve the company goals and objectives
Security

Full knowledge about safety & security procedures
Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

YOUR PROFILE
Minimum High School diploma. Degree with hospitality focus in addition preferred
Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the bar operation
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills
Must be able to deal correctly with confidential information and must be discrete
Must be well groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment
Extensive wine – and bar knowledge

GUIDELINES AND REGULATIONS
Implement SOP policies, procedures, standards, as laid out by the management.
Ensure appropriate appearance and clothing according to the updated grooming standards.

Send your resume for our email: @

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