Senior Manager R&D Business Operations

Health Care Community Contracting Senior Manager

LIVE

WHAT YOU WILL DO

Amgen's Research and Development (R&D) Business Operations organization addresses complex business challenges with outstanding people, tools, and processes. The team delivers on key initiatives and capabilities to support R&D. This position is primarily responsible for overseeing and processing healthcare compliance related contracting and payments of proposed arrangements by Amgen staff with Members of the Global Healthcare Community (i.e. Fee for Service, Consulting, Sponsorship, Donation, Exhibits, Advisory Boards or other similar engagements).. We are looking for talent who have play a key role in supporting the healthcare contracting process and ensuring accurate and timely payments to members of the health care community. The senior manager requires an excellent understanding of contracting as well as SAP software and its functionalities. The senior manager will collaborate with cross-functional teams, including legal, sourcing, accounts payable, and finance, to ensure smooth and seamless contract management and payment operations. We are a team that delivers for our partners

Key Responsibilities:

In this role, you'll lead the (OUS) strategy for the Healthcare Provider Global Business & Technology Center (HCP GBTC), ensuring global alignment and driving efficiency. You will oversee a team managing contracts for the healthcare community, handling the entire engagement process from intake to execution. Effective communication with stakeholders and senior leadership is crucial, as is acting as the operational contact for R&D and OUS engagement. You will collaborate with various departments to streamline financial processes and ensure compliance with regulations. Additionally, you will mentor your team, lead strategic initiatives to improve contracting and payment processes, and resolve escalated issues. Managing the OUS budget and fostering relationships with healthcare providers and organizations are also key responsibilities.

Knowledge:

• Excellent computer and MS Office skills
• Smartsheet
• Excellent writing skills; detail-oriented; communicates effectively within and outside department.
• Good understanding of standard operating procedures (SOPs) and healthcare regulations
• Project Management
• Proactive Mindset, Decision Making, Self-Starter
• Ability to work independently.
• Ability to prioritize and meet deadlines.
• Flexibility amidst rapidly changing environment
• Initiative and ability to ask questions.
• Experience with meeting planning and management
• Experience with facilitating vendor contracts and contracts with members of the healthcare community.
• Strong understanding of principals of customer service as it applies to internal customers and external partners.
• Vendor Management and oversight experience

Problem Solving:

• Transaction Management: Handle complex transactions from start to finish, engaging relevant business partners as needed.
• Issue Resolution: Identify and escalate business issues and suggest process improvements while managing multiple assignments.
• Judgment: Exercise sound judgment in resolving problems.
• Compliance Interaction: Ensure business partners understand and follow compliance processes and standards.
• Prioritization: Prioritize competing interests and manage a high volume of contract requests.
• Team Oversight: Maintain oversight of the contracts and payments team, providing support to Amgen staff.
• Department Coordination: Coordinate with other departments to resolve issues promptly.
• Goal Alignment: Align team goals with the organization's objectives.
• Policy Development: Develop and enforce policies and procedures for contracting and payment operations.

Contribution:

• Engagement Oversight: Manage the entire engagement process from intake to execution.
• Team Management: Oversee a team handling contract review, drafting, and negotiation for healthcare community members.
• Issue Resolution: Handle escalated business issues and identify those needing further escalation.
• Contractual Challenges: Manage and resolve contractual and payment challenges.
• Goal Alignment: Ensure team goals align with organizational objectives.
• Policy Development: Develop and enforce policies and procedures for contracting and payment operations.
• Support and Oversight: Provide oversight and support to the contracts and payments team.
• Process Improvement: Identify and escalate business issues and suggest process improvements while managing multiple tasks.
• Cross-Functional Collaboration: Communicate and collaborate with departments like Law, Regulatory, and Compliance.
• Compliance Review: Review and manage compliance arrangements via the C3 system.
• Stakeholder Interaction: Interact effectively with internal and external stakeholders, providing high-level customer service.
• Payment Inquiries: Manage payment inquiries from healthcare community members and internal staff.
• Time Management: Use strong time management and problem-solving skills.
• Additional Duties: Perform other duties as assigned.

WIN

WHAT WE EXPECT OF YOU

Education and Experience:

Basic Qualifications

• Doctorate degree and 2 years of related pharma/contracting/law experience OR
• Master's degree and 4 years of related pharma/contracting/law experience, OR
• Bachelor's degree and 6 years of related pharma/contracting/law experience, OR
• Associate's degree and 10 years of related pharma/contracting/law experience, OR
• High school diploma or GED and 12 years of related pharma/contracting/law experience

Preferred Qualifications:

• Law or paralegal background preferred.
• Strong external customer service background
• Managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources.
• Strong data analytics skills with experience in analytics software, (eg. Spotfire, Tableau, Smartsheet) as well as experience with document management applications (eg. Veeva), and portfolio planning tools and financial systems (eg. Planisware, SAP, MS Projects)
• Strong understanding of healthcare regulations, contract terms, and payment processes.
• Demonstrated leadership skills and ability to effectively manage projects and teams.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in contract management software and financial systems.

THRIVE

WHAT CAN YOU EXPECT OF US

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.

• Vast opportunities to learn, develop, and move up and across our global organization.
• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
• Flexible work arrangements.

APPLY NOW

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

CAREERS.AMGEN.COM

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.