Customer Support

3 semanas atrás


Faro, Portugal Sinónimo Versátil Unip Lda Tempo inteiro
Estamos à procura de um Customer Support para o nosso escritório, em Albufeira.


Com escritórios em Espanha, Portugal e México, a Paraty Tech é uma empresa tecnológica que oferece soluções aos hotéis para melhorar as suas vendas diretas.

Trabalhamos lado a lado com os nossos clientes para aumentar as reservas através do seu próprio site. O seu sucesso é o nosso sucesso

OS TEUS PRINCIPAIS DESAFIOS SERÃO:
Como parte da equipa de Customer Support, as tuas responsabilidades serão as seguintes:

  • Atendimento e suporte ao cliente.
  • Análise dos resultados obtidos, detetando possíveis problemas ou formas de melhoria na venda direta.
  • Proposta de soluções e ferramentas ajustadas às necessidades dos nossos clientes.
  • Prestação de suporte à equipa de Account Managers.
  • Realização de tarefas internas relacionadas com o desenvolvimento de projetos atuais e novos.
  • Documentação de procedimentos e funcionalidades.
  • Tradução de documentos e websites.
O QUE TE FARÁ TER SUCESSO?

  • Experiência prévia no setor hoteleiro.
  • Experiência prévia em gestão de incidências será valorizada.
  • Conhecimento de ferramentas tecnológicas de revenue management e de gestão hoteleira (PMS, Channel Manager, CRM, Booking Engine, etc).
  • Capacidade de comunicação, uma vez que irás trabalhar em contacto direto com os clientes.
  • Bons conhecimentos de espanhol. Outros idiomas também serão valorizados.
  • Proatividade na resolução de problemas e proposta de soluções.
  • Residir no distrito de Faro, com possibilidade de deslocação ao escritório de Albufeira.
O QUE OFERECEMOS?

  • UMA GRANDE EQUIPA: vais juntar te a uma equipa de quase 200 pessoas, com um ambiente de trabalho dinâmico e agradável.
Nunca estarás sozinho e poderás sempre contar com apoio para tudo o que precisares.

  • SEGURANÇA: integração imediata numa empresa muito consolidada e em processo de expansão internacional, líder no seu segmento.
  • DESENVOLVIMENTO PROFISSIONAL: como parte do processo de crescimento da empresa, surgem novos projetos, novos serviços ou novos mercados que requerem profissionais que se encarreguem deles, e para isso contamos sempre com o nosso capital humano interno.
  • FORMAÇÃO CONTÍNUA: estando rodeado de profissionais das mais diversas áreas, começarás a aprender desde o primeiro dia.
Para além disso, a empresa fará tudo o que estiver ao seu alcance para que possa continuar a formação nas suas competências enquanto desempenha as suas funções.

  • FLEXIBILIDADE HORÁRIA: temos flexibilidade no horário de entrada e saída de segunda a quinta feira, e horário reduzido às sextas feiras.
  • TRABALHO EM FORMATO HÍBRIDO: após o período de formação, oferecemos a possibilidade de teletrabalho durante alguns dias da semana.
Se tens interesse em fazer parte da nossa equipa, envia-nos o teu CV para @
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