Housekeeping - river cruises Europe
2 meses atrás
Housekeeping - river cruises Europe
PURPOSE OF POSITION
To provide guests at all times with friendly, personalized housekeeping service.
This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the guest staterooms and all public areas while providing our guests an outstanding customer service.
YOUR RESPONSIBILITIES
Daily cleaning of approximately 18 staterooms
Cleaning of public areas, toilets, and reception area according to requirements
Correct handling of guest laundry
Control and distribution of externally cleaned laundry and uniforms
Correct and careful handling of all cleaning products, materials, and housekeeping equipment
Rotating laundry duty incl. washing, ironing, and folding activities
Distribution of daily programs, gift orders and turndown services in allocated staterooms
Welcoming and escorting guests to their staterooms on embarkation day
Checking and reporting technical defects of staterooms to the supervisor / reception
Luggage duty on embarkation and disembarkation day
Conduction of stock takes; inventory according to company procedures
Organization and planning of embarkation / disembarkation
Preparation of opening and closing ships at start and end of season
Assistance in other departments upon instruction from supervisors (if required)
Performance according to company standards and HACCP rules
Participation in loadings
Correct storage of stock; establishing of par levels
Active participation in onboard training programs
Participate in the departmental "Daily Reunion"
Teamwork
Outstanding flexibility:
must be able to work alone, in different times during the day as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking
Excellent communication with other departments, especially the Guest Services, Maintenance and Food & Beverage
Product Knowledge
Become knowledgeable about all itinerary-related ports of call and shore excursions
Full knowledge of the daily program
Ensure excellent knowledge about the Suite Amenity program
KPI Performance
Achieve/succeed the KPI goals for the department as a housekeeping team
Strong motivation to achieve the company goals and objectives
Security
Full knowledge about safety & security procedures
Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company
YOUR PROFILE
High school diploma required
Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the Housekeeping department
Good English communication skills
Ability to work independently, service-oriented and guest focused
Must be able to deal correctly with confidential information and must be discrete
Must be well groomed and maintain impeccable hygiene standards
Extensive walking required and ability to stand on feet for a long time
Hours may vary based upon organizational needs and operational demands
Guest focused, service oriented, positive personality and professional appearance
Flexible and stress resistant, team player, shows commitment
GUIDELINES AND REGULATIONS
Implement SOP policies, procedures, standards, as laid out by the management.
Ensure appropriate appearance and clothing according to the updated grooming standards.
Send us your resume @ with ref. housekeeping
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