ITSM Process Manager

3 semanas atrás

Outros Locais Estrangeiro, Portugal Michael Page Tempo inteiro

The ITSM Process Manager is a pivotal role within our Corporate Technology organization, responsible for the strategic development, implementation, and continuous improvement of IT Service Management (ITSM) processes. This role demands an experienced manager who can oversee ITSM initiatives, ensure alignment with business goals, and drive excellence in IT service delivery.

Client Details

International supply chain company.

Description

  • Deep understanding of ITSM concepts, frameworks, and tools, with expertise in Incident, Problem, Change, Release & Request Management as well as knowledge of Configuration Management Database (CMDB) processes.
  • Exceptional communication abilities, both written and verbal, with a proven track record of crafting and delivering clear, impactful messages tailored to diverse audiences, from technical teams to executive leadership.
  • Exceptional ability to establish and maintain strong, trust-based relationships with a broad spectrum of stakeholders, including senior management, IT teams, and external partners.
  • Expertise in managing complex schedules, prioritizing tasks, and driving projects to successful completion within tight deadlines, while maintaining a strategic focus on organizational objectives.
  • Able to work effectively at all levels in an organization.

    Strong commitment to collaborative teamwork, with a talent for leading cross-functional teams and initiatives, fostering a culture of inclusion, and harnessing the collective strengths of diverse groups to achieve common goals. Profile
    • 5-7 years of experience in ITSM processes.
    • Knowledge of and experience in supporting ServiceNow platform.
    • Past experience in leading, managing and/or participating in cross-functional IT projects.
    • Knowledge of ITIL-based ITSM best practices.

      Experience working with and communicating to all levels of the organization. Job Offer

      Career progression.

      Candidate-se através do website

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