Retail Training Coach

4 semanas atrás

Lisboa, Lisboa, Portugal Pandora Tempo inteiro

Retail Training Coach

Porto, Portugal

Scope - North Area

Reporting to the Training Manager for Western Europe, you will join the training team that is composed of 10 people based in 3 markets - France, Spain, Portugal. This role is based in Porto and will contribute to the creation of training materials as well as ensuring the delivery of training through a variety of channels available.

WHAT YOU WILL DO

The Field

The Retail Training Coach will primarily be responsible for providing on-the-field coaching and support to store staff, as well as collaborating closely with Regional Sales Managers (RSMs) and District Sales Managers (DSMs) to improve key performance indicators (KPIs) and enhance overall team performance.

  • Spend 2-3 days per week in-store, providing coaching and mentoring to store staff.
  • Conduct "flash coaching" sessions to address immediate performance issues and provide real-time feedback.
  • Collaborate with RSMs to identify areas for improvement and develop action plans to address them.
  • Provide guidance and support to RSMs in implementing strategies to enhance store performance.
  • Partner with DSMs to assess team performance and identify opportunities for improvement.
  • Work in tandem with DSMs to implement initiatives aimed at driving KPI improvement and enhancing overall team effectiveness.

Training Project Management

  • End-to-end project management (identifying needs; working as a group; implementation of training material)
  • Use of training tools with our sales teams at collection launches (storytelling, sales arguments)
  • Creation of toolkits for our sales teams depending on their needs
  • Creation of training workshops depending on the needs of our teams
  • Adaptation of Global Training content for the French market

Training (in person and virtually)

  • Create and develop training content in line with business needs and training cadence
  • Lead training sessions (from 30 minutes to 2 days long)
  • Training different sales teams (Owned and Operated Stores, Franchises, Multibrands)
  • Lead training for specific collection or project launches with other services within Pandora

E-Learning

  • Adapt Global learning content and update training modules on our training platform
  • Create new training content for our e-Learning platform (hybrid training, videos, podcasts, etc.)

Administration

  • Prepare trainings and logistics
  • Follow up on and analyse training feedback from our colleagues
  • Follow up on the completion rate of online trainings
  • Accompany our various teams in their training plans
  • Accompany new joiners in their training for onboarding with Pandora

MORE ABOUT YOU

  • Strong experience in on-the-ground training, leading in-person training sessions and managing training projects.
  • Fluent in Portuguese and English. Spanish or French are a plus.
  • Knowledge of Canva is a plus.
  • Expert on MS Office (PowerPoint, Excel, Word).

Did we get your attention?

We hope that you feel confident applying, however if you have more questions regarding the role, please contact:

Luca Maselli

Talent Acquisition Team Iberia

If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply. We look forward to hearing from you

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site

About Pandora

Pandora is the world's largest jewellery brand. The company designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,600 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by 2030. The company is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 23.4 billion (EUR 3.1 billion) in 2021.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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