Service Manager

4 semanas atrás

Lisboa, Lisboa, Portugal Neotalent Tempo inteiro

Who are we:


For over 20 years, Neotalent within Novabase group, has been the right answer to the greatest need digital transformation brings to organizations - Talent.

We have a talent for that.

We are specialists in developing people and combining them with the most ambitious projects.

From software to complex engineering, from infrastructures to applications, we find, recognize and grow talent to offer them the most challenging projects and strengthen our project teams.

We learn about people, their knowledge and how to productively use that knowledge to help companies transform, because what the digital economy needs is talent.


The world lives by rules of agility, immediacy and quick responses, so we are dynamic, responsive and aligned with the speed of the digital revolution.

We have a new way to address challenges by adding speed to knowledge, connectivity to reliability and bringing agility to the reality of finding, managing and matching talent with projects.

Neotalent, the responsive people.

Sabe mais sobre a Neotalent .

What is your mission:


You will join one of our international projects in the Novabase Digital Transformation Unit (full remote or hybrid – in Lisbon or Porto) as a Service Manager.


The main tasks for this position are:

  • Define and implement service standards and procedures for the service delivery department;
  • Support the Service Delivery Manager in delegating and managing the service team's tasks and activities, monitoring the progress of current projects to ensure the achievement of the team's objectives and sales goals;
  • Develop relationships with external clients to assess their technology, support, and security needs;
  • Offer innovative solutions that meet client's needs while remaining cost-effective;
  • Manage projects by creating timelines, adhering to budgets, and assigning staff members;
  • Coordinates troubleshooting, support, and service for equipment and networks when necessary;
  • Be compliat with internal procedures, policies and guidelines, and external regulations, promoting and reinforcing an ethical, safe, and healthy work environment;
  • Lead and coach the team, ensuring appropriate assessment, support, and development of the team members.

The talent that we are looking for:

  • Analytical Thinking to identify trends and patterns in service delivery data and to develop strategies to improve service quality;
  • Financial Management, including budgeting, forecasting, and managing costs to ensure profitability;
  • Vendor Management, to manage vendor relationships effectively, including negotiating contracts, monitoring vendor performance, and resolving issues;
  • Risk Management, have an understanding of risk management, including identifying potential risks, assessing the likelihood and impact of risks, and developing risk mitigation strategies;
  • Continuous Improvement, review and evaluate service delivery processes to identify areas for improvement and make necessary changes. They should also encourage a culture of continuous improvement within their team;
  • Change Management, including communicating changes to stakeholders, assessing the impact of changes, and minimizing disruption to the organization;
  • People Management to manage and develop their team members, including setting goals, providing feedback, and coaching.
  • Good level of communication in English.

Why Neotalent:

  • More than 20 years of experience in technology and business development;
  • Access to ongoing technical training and solid performance evaluation and career management methodologies;
  • Opportunity to be seen and recognized, to work on the best projects and to make choices that guarantee an exciting career;
  • Opportunity to work on international projects and be part of an Everyshore for EveryChallenge paradigm.

To apply:
Please send your CV to @ with PBR_SM in the email subject.

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