Customer Support with Italian

2 meses atrás


Todas as Zonas, Portugal SmartRecruitments Tempo inteiro
Remote work in Portugal - Equipment provided

Your tasks:
Handle incoming user requests via telephone, email, and chat.
Log call details into case management systems and provide responses and resolutions within SLA to customers.
Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

What you need:
Fluency in Italian language (must be at least C2)
Fluent in English language (at least B2)

What you will gain:
Full time contract signed
1024€ gross x 14 months
Performance Bonus - 225€ per 12 months
Meal Allowance (net) 7.23€ per day
Transport allowance - 20€ per month
Health Insurance Since day 1 (free after 6 months)
@

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