Digital Workplace

3 semanas atrás

Lisboa, Lisboa, Portugal Richemont Tempo inteiro

Digital Workplace – Unified Communications engineer

You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?

You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a strong appetite to learn, progress and evolve continuously, building a strong relationship with our teams? Join us

As part of the Digital Workplace team, your role would be to bring the unified communications landscape to the next level. You will be responsible to keep the UC platforms updated and secured. Also, to enhance the knowledge bridges with the Operations teams. Up to date documentation is a key factor you will need to commit to. Also, building processes that help to offload users and the operations team.

CONTEXT

HOW WILL YOU MAKE AN IMPACT?

  • Support projects that bring added value to the business users in the scope of unified communications.
  • Staying up to date on potential security gaps and being reactive when one is identified.
  • Monitor healthiness of the UC solutions.
  • Guide and help the operations team with their needs.
  • Build automation processes that help to operate the platforms.

DWP Unified Communications engineer responsibilities you will support the business with

  • Be the subject matter expert on unified communications landscape.
  • Manage priorities and SLAs.
  • Build knowledge bridge between engineering and operations team.
  • ITIL methodology.
  • Powershell automation script to help carry out daily tasks.

HOW WILL YOU EXPERIENCE SUCESS WITH US?

As DWP Unified Communications engineer, you will work with a very experience and highly performant team overlooking many technologies that serve the digital workplace. This is a constantly evolving environment which will make you expand your knowledge.

DWP tools/services

  • Exchange online.
  • Microsoft Teams.
  • Powershell.
  • Proofpoint.
  • WorkInSync – desk/room booking.
  • IDECSI.

Soft Skills you should have for the role

  • Good communicator
  • Attention to detail.
  • Analytic skills
  • Help with the onboarding of potential new UC solutions that will be added to the portfolio.

A plus if you have these skills

  • Email secure protocols (SPF, DKIM, DMARC).

You are / have

  • Willingness to constantly learn and progress.
  • Engineering school, university or polytechnic master's in computer science, Communication Systems, Telecommunication – or similar working/studying experience.
  • At least 3 years of experience in engineering tasks related to Microsoft stack.
  • Strong capacity to analyse automation process issues and propose solutions.
  • Ability to communicate in both technical and non-technical ways with clients and colleagues.
  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science .
  • Capacity to work in an autonomous way and in multi-cultural context across regions.

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