Senior IT Support Analyst
3 semanas atrás
Senior IT Support Analyst
Descrição da função
Sysmatch is an IT Consultancy and Outsourcing Company with a wide range of technological skills, resulting from the accumulation of know-how and the experience of our consultants, allowing the implementation of solutions adapted to the needs of our clients, privileging their robustness and scalability.
More than two decades in the IT market, we present ourselves as a flexible, adaptable, innovative and forward-looking Company.
At the moment we are looking for the following candidate:
Senior IT Support Analyst
- Bachelor's degree in computer science, information technology or related domains;
- Microsoft 0365 Office – resolving customer issues, SME on SharePoint and Teams end user support;
- Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues);
- iPhone email support - Airwatch (e.g. mailbox setup and synchronization issues);
- Service now experience, ticket and escalation handling;
- AV meeting room support and troubleshooting: Cisco VCs, o Solstice, App Space, Liaise with HQ team and local AV vendor;
- Regional Technical Lead: Escalation point for the other desktop members, Opening tickets with Microsoft, Windows Vulnerability management via RiskSense and PowerShell scripting, Asset life-cycle replacement, reporting and recycling, EMEA Meeting room monthly reporting, Roll out of Tanium & ControlUp;
- Process automation – power automate, MS Forms;
- Experience of the ITIL principles (Including Incident, Problem, Change and Configuration Management);
- Good level of English.
What we offer:
- A dynamic project in a well-regarded client at an international level;
- Salary classification according to the experience shown;
- Career development with intervention in ambitious and innovative technological projects;
- Good working environment with young and dynamic teams;
- Personalized follow-up to each consultant;
- Integration into Sysmatch staff with access to all company activities;
- You will be part of our trainings and Team Building events;
- A network of hundreds of partnerships with companies in countless sectors that offer you exclusive discounts (health, wellness, travel, gastronomy, culture, leisure, training, etc).
Recruitment, selection and integration process:
The first contacts will be made by phone call or video call.
We are prepared to ensure the monitoring and integration of new employees and support them in this new phase of their professional career.
To respond to this opportunity, please send us your CV, indicating the reference CS/SISA/U to the following email address ---@---
Língua(s):
- Inglês - B2
Experiência Mínima:- 3 Ano(s)
Candidatura.
- 3 Ano(s)
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