Network Service Owner

4 semanas atrás

Lisboa, Lisboa, Portugal AXA Group Tempo inteiro

Position Title: Network Services Delivery Manager

Job Description: AXA CONTEXT

As an in-house provider, AXA GO Group Technology Operations is responsible for:

- Providing and managing a high-performance workplace for all AXA employees

- Delivering application services to Chief Information Officers (CIOs) and their IT teams to support AXA's business

- Managing the IT foundation of all our partners, with the delivery of global infrastructure services

- Serving as the first line of defense in IT, security, and risk management

- Contributing to positioning IT within the AXA Group as a key player in reducing our carbon footprint

AXA NETWORK PRODUCTS

AXA GO Network Products is responsible for delivering network services to all AXA employees and end customers worldwide, with a target of providing 24/7 support hours from various locations, leveraging local expertise.

This position will report directly to the Executive Manager of Operational Excellence.

Main Mission:

This position will be responsible for ensuring the quality of service delivery for Network services provided to the AXA entities, including those services that are provided by third parties.

Key Responsibilities:

- Managing all aspects of quality of service (QoS) and service ownership for Network services

- Defining and documenting operating models for Network services

- Ensuring operational readiness for Network services

- Ensuring incident, problem, and change (IPC) processes are implemented correctly

- Ensuring Network Services availability and performance targets are met

- Managing and governing third-party vendors and suppliers

- Delivering service reporting for Network Services

- Working with AXA markets and entities to deliver new services

- Developing, enhancing, and transforming or changing existing services

- Developing and managing service improvement plans

- Ensuring the services delivered meet global standards

- Building and maintaining strong business relationships at a strategic level with customers

- Providing escalation support for incidents

- Liaising with GSC Services Managers

- Delivering global governance of services in scope

Job Dimensions:

- Full-time position requiring normal business hours. In exceptional circumstances, may require some non-business hours in the event of emergencies and/or executive management escalation

- Peer locations include all global AXA sites; some business travel could be expected

Your Profile

Required Skills:

- Excellent written, oral communication, and interpersonal skills

- Experience with Network Service ownership in a large corporate environment (preferably with ITIL)

- Experience managing competing priorities and ability to work in a team or independently

- Strong customer focus

- Ability to communicate at all levels

- Experienced with Network Incident and problem management

- Experience in change management, communication activities, and mediation

- Experience and understanding in the management and rollout of process and organization change

- Experience in developing new Network services at Service Management level

- Experience in driving Service Improvement Plans / QoS initiatives

- Ability to manage service budgets and drive cost efficiencies

- Strong experience of managing supplier and service provider relationships

- Proven analytical, evaluative, and problem-solving abilities

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Showing an individual flair, having a component of imagination and original thinking

- Self-motivated and confident in own thinking and decisions

- Proven track record of working globally in a large organization

- High adaptability and flexibility

Language Skills:

- Strong proficiency in the English language for verbal and written communications is mandatory (level 3/extensive)

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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