Advertising Client Advisor

2 semanas atrás


Setúbal Municipality, Portugal Workster Tempo inteiro

Workster is partnering with a worldwide outsourcing leader to support their major social media client with Advertising campaigns, providing guidance and assistance to their clients in a B2B context, for the Brazilian market. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products. From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience. Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels. Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points. Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer. Partner with inhouse technical specialists to educate advertisers on product features and common issue types. Your Qualifications Brazilian Portuguese speaker and fluent English (B2 level) Experience on paid campaign management; Have a degree in Marketing or related field (a plus) Have experience in Digital Marketing; Have experience in a Contact Centre, Service program for any Advertising Tech company; Are fluent with any social media products usage and basic understanding of digital advertising Have a strong customer service-oriented skill. Can work as a team member, as well as independently. The Offer Competitive base salary and benefits Modern office setting in the centre of Lisbon Daytime shifts between 07h-19h, 8h per day Stable employment contract & benefits Apply today via LinkedIn - our Team contacts all suitable applicants within 48h



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