Head of Lab IT Infrastructure

ph3Job Description /h3pWe invite you to apply for the Head of Lab IT Infrastructure Service Delivery role, a pivotal opportunity for a strategic thinker passionate about shaping critical infrastructure and IT service delivery across, engineering, RD and Laboratories. In this position, you will define and deliver service levels for Labs, develop a comprehensive strategic roadmap for Lab IT services (from network to cloud), and ensure alignment with business, RD, engineering, security, operations, and capacity needs. You will be accountable for transforming the people, processes, tools, governance, and operating model involved in delivering Lab IT services to the businesses. You will also ensure that lab environments meet stringent performance, resiliency, operational, security, monitoring, asset-management, compliance, and support requirements, while driving improvements in cost efficiency, standardization, service maturity, and long-term operational sustainability. /ph3Job Description /h3pWe invite you to apply for the Head of Lab IT Infrastructure Service Delivery role, a pivotal opportunity for a strategic thinker passionate about shaping critical infrastructure and IT service delivery across, engineering, RD and Laboratories. In this position, you will define and deliver service levels for Labs, develop a comprehensive strategic roadmap for Lab IT services (from network to cloud), and ensure alignment with business, RD, engineering, security, operations, and capacity needs. You will be accountable for transforming the people, processes, tools, governance, and operating model involved in delivering Lab IT services to the businesses. You will also ensure that lab environments meet stringent performance, resiliency, operational, security, monitoring, asset-management, compliance, and support requirements, while driving improvements in cost efficiency, standardization, service maturity, and long-term operational sustainability.br/Lab IT infrastructure Service delivery is part of Enterprise Infrastructure Cloud Services organization
- EICS /ph3How You Will Contribute And What You Will Learn /h3ulliStrategic Lab IT Infrastructure services Planning /liliDefine Lab IT infrastructure architecture and Lab IT service strategy for Lab networks, lab compute services and lab workstations, including capacity planning, modernization, consolidation, supportability, and future expansion /liliDefine, agree, and deliver the service levels and SLAs for Labs in alignment with business segment needs, EICS service roadmaps, and operational capabilities /liliAlign technical infrastructure and service delivery needs with engineering priorities, Digital Office service ownership, business segment requirements, cybersecurity expectations, and corporate strategic objectives /liliEvaluate technical readiness, scalability, operational suitability, and support-model requirements for new or expanded lab, fab, and factory environments /liliTechnical Infrastructure Governance /liliOwn governance for datacenter, manufacturing, lab, fab, factory, and mission-critical infrastructure within EICS, including standards, lifecycle requirements, service ownership, approval processes, and operating-model adherence /liliEnsure lab environments comply with operational and information-security blueprints and standards /liliSet up governance with Lab leaders and business segment stakeholders to review service performance, address deficiencies, and drive continuous improvement /liliEstablish design and operational frameworks for high-density compute, network connectivity, resiliency, monitoring, platform services, and lab IT operations /liliProgram Project Delivery /liliLead or oversee complex projects involving datacenter and labs expansions, modernization, transformations, and service improvements /liliCoordinate with Engineering, Business stakeholders, IT, Security, Operations, Digital Office service owners, and EICS service teams to ensure technical and service-management requirements are integrated into project delivery /liliAccountable for transforming the people, processes, and tools involved in delivering Lab/Fab IT services to the businesses /liliEnsure execution meets SLA, safety, compliance, quality, schedule, budget, resiliency, supportability, and operational-readiness targets /liliOperational Excellence Performance /liliMonitor operational performance indicators including SLA attainment, uptime, incident response and service quality /liliCreate and maintain 24x7 support schedules and rota coverage for the competence areas required to support Lab IT operations /liliManage activities of solid-line resources and dotted-line Digital Office or business segment resources assigned to lab maintenance and operational support activities /liliAgree with Digital Office service owners the Mode of Operation for Labs, including support responsibilities, escalation paths, rota participation, and resource assignments /liliDrive optimization programs f