Endpoint & Workplace Services Team Leader - Hybrid (Lisbon) M/F

### Endpoint & Workplace Services Team Leader – Hybrid (Lisbon) M/FWho we are:With over 25 years of experience, Sysmatch is a well-established name in IT Consultancy and Outsourcing, involved in both national and international projects that promote excellence in technology and services. Our secret? A team that blends talent, creativity, and experience to deliver robust, scalable, and tailored solutions.
We’re not just tech experts — we’re partners who support our clients’ transformation, anticipate trends, and drive their evolution. Flexibility, innovation, and a forward-thinking mindset are part of our DNA.
We’re hiring:Endpoint & Workplace Services Team Leader – Hybrid
- (Lisbon 3x) M/FResponsibilities:
- Lead and develop the End User Computing (EUC) and Unified Communications & Collaboration (UCC) teams, managing workload distribution, team performance, on-call coverage, and career development.
- Act as the final technical escalation point for complex issues related to endpoints, collaboration platforms, security, and application deployment.
- Define and govern endpoint architecture, including Microsoft Intune, Windows Autopilot, SCCM, application packaging, patch management, security baselines, and the Windows lifecycle.
- Drive endpoint security and compliance through Microsoft Defender for Endpoint, BitLocker, AppLocker, Conditional Access, and governance frameworks.
- Lead Digital Employee Experience (DEX) and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure as Code (IaC) practices.
- Oversee Configuration Management Database (CMDB) accuracy, reporting, vendor management, and operational governance.
- Collaborate with internal teams, customers, and international teams to ensure service consistency, continuous improvement, and SLA compliance.
- Support recruitment, onboarding, mentoring, and knowledge-sharing activities within the EUC function.
Mandatory

Requirements:
- 7+ years of experience in endpoint engineering, architecture, and support, including at least 2 years in a leadership role.
- Strong expertise in Microsoft Intune, Windows Autopilot, SCCM, Microsoft 365 endpoint management, and endpoint security technologies.
- Hands-on experience with application packaging (MSI, MSIX, IntuneWin), patch management, Windows Update for Business, and deployment automation.
- Advanced knowledge of Microsoft Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices.
- Experience with Nexthink (or a similar DEX platform), ServiceNow, and automation frameworks such as PowerShell or Terraform.
- Excellent stakeholder management, governance, reporting, and communication skills, with English proficiency at B2 level or higher.
- Proven experience leading technical teams in
- Managed Services or IT operations environments.
Nice to Have:
- Experience working in Managed Service Provider (MSP) environments, telecommunications, or financial services.
- Knowledge of RoboPack or similar application packaging solutions.
- Microsoft, CompTIA, or endpoint management/security-related certifications.
- Familiarity with Microsoft Copilot, AI-driven endpoint management, and regulatory frameworks such as DORA, FCA or PRA.

What we offer
• A personalized onboarding experience that welcomes and supports you throughout your journey.
• Regular and constructive feedback to boost your growth and development.
• A dynamic project with a prestigious client.
• A competitive salary package, aligned with your experience and skills.
• Career development opportunities through ambitious and innovative tech projects.
• A collaborative culture that values creativity and individual progress.
• Access to exclusive discounts in a wide network of partners, including health, wellness, travel, culture, gastronomy, leisure and much more.
• Team-building events and initiatives that create memorable shared experiences.
Salary Range: 40.000e
- 50.000€ Gross Annual + BenefitsTo apply, just send your updated CV with the reference RS/EWS/C to: emprego@sysmatch.com #J-18808-Ljbffr