MID Application Production Support

# MID Application Production Support Lisboa·Hybrid Full-time 3–5 years exp. Published 1 day agoEnglishincident managementtechnical supportsupportoraclelinuxitilABOUT WELVAARTOn a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.ProjectAn Application Production Support Engineer role focused on supporting applications within the Banking & Financing Services domain. The mission combines technical and functional production support, incident management, operational monitoring and automation, ensuring application stability, service continuity and operational efficiency across critical business platforms.
The role works closely with business users, development teams and infrastructure teams to support production services, resolve incidents, improve operational processes and contribute to the continuous enhancement of application support capabilities.Role* Provide technical and functional support to business users and application stakeholders
* Ensure operational coverage during assigned shifts and maintain agreed service levels
* Monitor production environments and ensure application availability and stability
* Manage incidents, troubleshoot issues and coordinate resolution activities
* Handle support requests received through tickets, emails and direct communication channels
* Communicate the status of incidents, tasks and projects to business and technical stakeholders
* Maintain and update operational procedures and technical documentation
* Contribute to the continuous improvement of support processes and operational practices
* Conduct knowledge transfer sessions and support team training activities
* Participate in shadowing and cross-training activities to improve platform coverage
* Document incidents, resolutions and lessons learned
* Promote knowledge sharing across support teams
* Develop scripts and automation solutions to improve operational efficiency
* Reduce manual effort through operational automation initiatives
* Investigate root causes of incidents and recurring issues
* Assess releases, patches and changes to identify potential impacts
* Identify systemic issues and recommend long-term corrective actions
* Support weekend and holiday operational activities when required
* Collaborate with business, development and infrastructure teams to ensure service continuityWe are looking for* 3 to 5 years of experience in Application Production Support environments
* Experience providing both technical and functional application support
* Experience working in production and operational support environments
* Knowledge of production monitoring and application support processes
* Experience managing incidents, problems and changes
* Strong troubleshooting and root cause analysis capabilities
* Experience supporting critical business applications
* Ability to interact effectively with business and technical stakeholders
* Strong communication and collaboration skills
* Customer-oriented mindset focused on service quality
* Strong analytical and problem-solving skills
* Ability to work autonomously and manage priorities effectively
* Proactive attitude and continuous improvement mindset
* Availability to participate in weekend and holiday support rotationsTechnical Skills* ITIL Methodology
* Service Management Processes
* Production Monitoring
* Application Support
* Technical Support
* Functional Support
* Incident Management
* Problem Management
* Change Management
* Scripting and Automation Development
* Linux RedHat
* Oracle Databases
* IBM MQ Series
* Axway Transfer CFTValued Experience* Banking and Financing Services applications
* Local Custody environments
* MQ Series middleware administration and support
* Axway Transfer CFT environments
* Linux RedHat administration
* Operational process automation initiatives
* Production support best practices
* Enterprise application support environments### Nice to Have* Experience supporting Custody platforms and processes
* Experience in Banking Operations environments
* Exposure to middleware technologies and message-oriented architectures
* Experience implementing operational efficiency and automation initiatives
* Knowledge of release and deployment support processes
* Experience working with international support teams and stakeholders## What you can discover with us?* Be part of a tech start-up
* Different scopes of project in different sectors
* Structure of fairness and equity salary (Consultant Profile)
* Training & Certification
* Career Path management
* More than 30 Partnerships
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