Dutch Customer Specialist in Portugal

Há 6 dias

Aveiro, Aveiro District, Portugal CareerWallet Tempo integral

Grow Your Career in Customer Support - Medical Devices Project

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About the Role

As a Customer Specialist , you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms , understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

  • Deliver high-quality customer support through phone, email, chat, and digital communication channels.

  • Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.

  • Listen carefully to customers and identify the most appropriate solutions to their requests.

  • Manage complaints and customer situations in a calm, professional, and solution-oriented manner.

  • Guide customers through relevant procedures, platforms, products, and services.

  • Maintain accurate records of customer interactions and actions taken in internal systems.

  • Collaborate with other departments when additional support or investigation is required.

  • Recognise recurring issues and share relevant feedback to contribute to service improvements.

  • Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

  • Languages: Fluent Dutch (C1/C2) and good command of English (B2).

  • Eligibility: EU citizenship or a valid Portuguese residence permit.

  • Communication: Excellent verbal and written communication skills.

  • Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

  • Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

  • Interest: Motivation to develop professionally within the Travel industry.

What We Offer

  • Attractive Salary: Competitive compensation aligned with your skills and experience.

  • Meal Allowance: Additional support towards your daily meals.

  • Health & Life Insurance: Access to insurance benefits designed to support your well-being.

  • Relocation Support: Assistance for eligible candidates relocating to Portugal.

  • Remote Work: Enjoy the flexibility of working from home

Ready for your next career move?

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