Operations Customer Expert
4 semanas atrás
Location: Lisbon, City Center
Application Deadline: Feb 24th
Join a dynamic, fast-growing leader in direct insurance sales, where innovation, quality, and people drive success. With over 3 million customers and 2,000+ employees, our client is reshaping the industry with cutting-edge technology, personalized solutions, and exceptional service. Be part of this journey and make a difference as an Operations Customer Expert, supporting the Spanish market.
Your Role: What You'll DoAs part of the Operations Customer Team, you will:
- Provide high-quality support through voice and email channels.
- Manage claims efficiently, ensuring customer satisfaction.
- Leverage sales skills to identify cross-selling opportunities.
- Deliver exceptional service, fostering strong customer relationships.
We value skills and attitude over experience, but having these qualifications is a plus:
- Experience: 6+ months in customer service and/or sales.
- Communication Skills: Proficiency in managing both voice and email communication.
- Tools: Knowledge of PDEADS (preferred, but not mandatory).
- Language: Fluency in Spanish and English (training provided in English).
We invest in our people with comprehensive support, competitive pay, and exciting benefits:
Compensation & Benefits- Training Compensation: 92.80 EUR per week during a 12-day training program (8 hours/day).
- Salary Options:
- 1,240.66 EUR /month: Includes base salary, holiday bonuses, Christmas bonus, and food allowance.
- 1,040.66 EUR /month: Includes base salary, holiday bonuses, Christmas bonus, food allowance, and room allowance.
- Additional Perks:
- Private health insurance.
- Meal card and holiday bonuses.
- Relocation Assistance: Airport pick-up, administrative support, and reimbursement of initial flight expenses.
- Annual Travel: Complimentary round-trip flight to your home country (EU residents).
- Accommodation:
- Fully furnished, company-rented apartments with utilities included (water, gas, electricity, internet, cable TV).
- Apartments located 20-60 minutes from the workplace.
- Essentials provided: bed sheets, pillow, and towel.
- Cultural Integration: Free Portuguese lessons, sports activities, cooking classes, and more
- Hours: 40 hours/week (8 hours/day with a 1-hour lunch break).
- Days: Monday to Friday, rotational shifts between 7:30 AM and 5:00 PM.
- Days Off: Two days off weekly, determined by the shift manager. Shifts communicated 4 weeks in advance.
- Application Review: Well evaluate your application.
- Online Language Tests: A quick assessment of your language skills.
- Client Interview: An opportunity to shine and demonstrate your fit for the role.
- Trial Period: 1 month.
- Type: Temporary contract with potential for renewal and permanency.
Ready to shape the future of insurance with a company that values innovation and people? Apply today and take the first step toward a fulfilling career in Lisbon
Apply Now
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