IT Support

2 semanas atrás

Lisbon, Portugal Astreya Tempo inteiro

DeliverableLevel 1 - AssociateField Services Technician IRespond to IT service tickets using documented procedures and supervisionAssist with workstation setups and peripheral connectionsPerform basic AV checks and room readiness tasksSupport imaging and deployments under directionMaintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)Follow proper inventory handling, tagging, and trackingEscalate unresolved issues appropriatelyAdhere to safety protocols and client-specific guidelinesEssential Duties and Responsibilities (All Levels):End-User SupportProvide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.Troubleshoot and resolve common hardware and software issues.Deliver a high-quality, customer-focused service experience in a timely manner.Ticket ManagementReceive, document, and close support requests in ITSM tools (e.g., ServiceNow).Prioritize tickets based on urgency and impact.Escalate complex or unresolved issues following defined protocols.Hardware Deployment & RecoveryAssist with or independently perform workstation deployments, device imaging, and equipment setup.Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.Inventory & Asset ManagementMaintain and reconcile inventory of IT equipment and accessories at assigned site.Use asset tracking systems to manage device records, check-ins/outs, and stock levels.Participate in regular audits and support logistics for shipping/receiving hardware.AV & Conference Room SupportPerform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).Set up and tear down conference room tech for meetings or events.Support room readiness, monitor usage, and report or resolve AV issues.Documentation & Process ComplianceFollow documented processes and standard operating procedures (SOPs) for all support tasks.Maintain clear and concise documentation for resolutions, escalations, and asset updates.Adhere to Astreya and client-specific protocols, including change and incident management.Customer Service & CommunicationServe as a visible, approachable point of contact for IT-related issues at the site.Communicate effectively with users to understand issues and set clear service expectations.Represent Astreya’s service commitment with professionalism and courtesy.Education and/or Work Experience Requirements:Required: High School Diploma or GEDPreferred: Enrollment in IT-related coursework or vocational trainingCertifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential

  • IT Support

    2 semanas atrás

    Lisbon, Portugal Astreya Tempo inteiro

    Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)...

  • It Support

    2 semanas atrás

    Lisbon, Portugal Astreya Tempo inteiro

    Deliverable Level 1 - Associate Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.G., ServiceNow)...

  • French Speaker It Application Support

    2 semanas atrás

    Lisbon, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and value...

  • French speaker IT Application Support

    2 semanas atrás

    Lisbon, Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and...

  • French speaker IT Application Support

    Há 17 horas

    Lisbon, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and value...

  • French speaker IT Application Support

    Há 14 horas

    Lisbon, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU!@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and value...

  • French speaker IT Application Support

    1 dia atrás

    Lisbon, Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and...

  • French speaker IT Application Support

    Há 14 horas

    Lisbon, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU!@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and...

  • French speaker IT Application Support

    Há 17 horas

    Lisbon, Portugal KCS iT Tempo inteiro

    We’re looking for the special, unique and amazing YOU! @ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work. At KCS we stand for equality and...

  • French speaker IT Application Support

    Há 14 horas

    Lisbon, Portugal KCS iT Tempo inteiro

    We're looking for the special, unique and amazing YOU!@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.At KCS we stand for equality and value...