Sap CRM

Job Opportunity: SAP CRM Lead – Lisbon (Full-Time) Location: Lisbon, Portugal Type: Full-Time, Long-term Experience: 10–15 years We are seeking an experienced SAP CRM Lead to join our Lisbon-based team and drive the design, delivery, and optimisation of SAP CRM solutions across large, complex, multi-year transformation programmes within the Utilities (Energy, Gas, Water) sector. This role requires a strong blend of functional depth, technical oversight, integration expertise, and leadership capability, with a proven track record delivering full-cycle SAP CRM programmes (Greenfield, Brownfield or Bluefield). Key Responsibilities 1. Solution Strategy & Design Define end-to-end SAP CRM solution architecture aligned with business strategy and industry best practices. Lead requirements gathering, blueprinting, and solution roadmapping for CRM, Marketing, Sales, Service, and multi-channel foundations. Ensure alignment with enterprise architecture, S/4HANA utilities roadmaps, and Clean Core principles (nice to have). 2. Implementation & Integration Oversee and guide SAP CRM implementations across complex landscapes. Ensure seamless integration with SAP Middleware (PI/PO/CPI), SAP Web Services, RFCs, and 3rd-party systems. Lead solution enhancements including custom reports, user exits, BADIs, BAPIs, RFCs. 3. Testing & Quality Assurance Define and enforce testing strategies for SIT, UAT, regression and automation. Ensure solution quality and stability across CRM upgrades, ERMS, Home Move processes, and multi-channel scenarios. 4. Change Management & Stakeholder Engagement Act as a trusted advisor to business and IT stakeholders. Support change impact assessments, communication, training, and adoption plans. Engage cross-functional teams to ensure alignment and smooth deployment. 5. Governance & Best Practices Apply strong delivery governance through ASAP, Activate and Agile methodologies. Establish documentation standards, design authority processes, and compliance frameworks. Drive continuous improvement and operational excellence across CRM capability areas. Required Skills & Experience Technical Proficiency Deep expertise in SAP CRM (Modules: Marketing, Sales, Service). Strong hands-on knowledge of: SAP Middleware (PI/PO/CPI) SAP Web Services and 3rd-party integrations Debugging, troubleshooting User exits, BADIs, BAPIs, RFCs Custom reports and complex enhancement frameworks Experience with: ERMS, Home Move, CRM automation CRM upgrades and multi-channel foundations Business & Industry Insight Strong domain knowledge of Utilities (Energy, Gas, Water) processes and regulatory requirements. Proven experience designing customer-centric journeys in complex operational environments. Delivery & Leadership 10–15 years of total SAP experience, including leadership roles. Minimum of two full-cycle SAP CRM programmes delivered (Greenfield, Brownfield, or Bluefield). Ability to lead cross-functional teams and manage vendors, integrators, and distributed delivery models. Languages Fluent in English and Portuguese (oral and written). Nice to Have Experience with SAP Clean Core principles and S/4HANA Utilities roadmap & innovations. Integration with OpenText for document management and automation. Exposure to SAP BTP or cloud-based CRM/Customer Experience extensions. How to Apply If you are a seasoned SAP CRM expert ready to lead strategic CRM transformation initiatives, we'd love to hear from you. Please send your CV to