Training And Quality Specialist fluent in German
Há 7 dias
We are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon. Your day to day: Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management System to ensure training development and the accuracy of records Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback Assist the surveys related with Voice of Customer (VoC) program Repair and maintain quality to different types of documentation inside the department Participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks What will make you successful Advanced in German Fluent in English. Portuguese is a plus Experience using help desk software and remote support tools Knowledge of CRM systems and social media/Community Management Previous knowledge on Consumer Handling (3-year experience) Strong communication skills Demonstrate excellence in 'change management' skills and learning agility High analytical skills and insightful Capable of problem-solving and handle stressful situations Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction Demonstrable excellence in 'change management' skills and learning agility Experienced in leading, training and coaching teams What we offer Competitive salary and annual bonus according to your performance Meal Card Flex Benefits
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Training And Quality Specialist fluent in German
1 semana atrás
Lisboa, Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon.Your day to day:Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management...
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Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon.Your day to day:Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management...
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Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon.Your day to day:Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management...
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Lisboa, Portugal Gi Group Tempo inteiroThe Quality & Training Specialist will develop and implement training and quality methodologies. They will also provide training classes, monitor records, and assist with surveys.
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Training And Quality Specialist
Há 3 dias
Lisboa, Portugal Gi Group Tempo inteiro2025-12-16 Full time Contrato direto com o cliente ---------------------------------------- We are recruiting a Quality & Training Specialist (fluent in German) for one of our clients in Lisbon. Your day to day: - Development and implementation of standard methodologies of training - Provide training classes to new employees and/or Service providing staff to...
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Training and Quality Manager English Fluent
1 semana atrás
Lisboa, Portugal HAYS Tempo inteiro**Your new company** Integrate a multinational company that deliver and differentiate customer experience on behalf of some of the world’s most respected brands. **Your new role** You will be responsible for: - Coach, manage, coordinate and develop Training and Quality team members to build their skills and effectively manage their performance. Deliver...
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Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in French) for one of our clients in Lisbon. Your day to day: Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management...
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Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in French) for one of our clients in Lisbon. Your day to day: Development and implementation of standard methodologies of training Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines Leverage the Learning Management...
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Lisboa, Lisboa, Portugal Gi Group Tempo inteiroWe are recruiting a Quality & Training Specialist (fluent in French) for one of our clients in Lisbon.Your day to day:Development and implementation of standard methodologies of trainingProvide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelinesLeverage the Learning Management...
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QA Specialist
2 semanas atrás
Lisboa, Portugal Alpha Talent Solutions Tempo inteiroOur client is seeking a meticulous and results-oriented Quality Assurance (QA) Specialist to join their Contact Center team supporting the German and Austrian Sales Department, **to be based in Malta**. This key role focuses on ensuring exceptional customer interactions, enhancing team performance, and upholding company quality standards. Collaborating with...
