Customer service with Italian

3 semanas atrás


Lisbon, Portugal CBT Tempo inteiro

Job Title: Customer Service Representative (Italian + English) Start Date: 19012026 Location: Lisbon, Portugal (Onsite) Markets Supported: Italy + UK Overview You will support users of an advanced medical device used for insulin and other subcutaneous drug delivery. Your role is to answer customer inquiries during a distribution transition in Europe, provide clear guidance, and ensure a safe, empathetic user experience. Main Responsibilities Handle inbound calls and emails in Italian + English Provide product usage support and technical clarification Reassure customers during distribution model changes Process required documentation, orders, and shipping requests Register all cases accurately following compliance standards Requirements Fluent Italian + English Strong communication and problemsolving skills Ability to understand device instructions (training provided) Customer service experience preferred Training Fully paid training after signing the Selection Agreement Covers device knowledge, tools, systems, procedures, and communication Completion required before employment contract Working Hours 40h/week, rotational shifts (may include weekends) 1-hour lunch break Portuguese public holidays apply Salary (Total Monthly Package 22 working days example) With Apartment Option Total monthly package: 1,086.66 Without Apartment Option Total monthly package: 1,366.55 (Values include all mandatory allowances and meal card; apartment option includes benefitinkind.) Benefits Health insurance from day one of the employment contract Meal card (taxexempt) Vacation: 2022 days depending on start year Holiday + Christmas allowances included in monthly package Optional shared accommodation for candidates living 100+ km away (utilities included, 14 months, no pets) Contract Selection Agreement Training Employment Contract 12month contract, renewable 1month trial period



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