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Are you a SAP CRM Business Analyst seeking a new interesting challenge? 🔍If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for 👀🧐 WHAT WE ARE LOOKING FOR IN YOU?Bachelor’s degree in Business, IT, or related field. 8+ years of experience as a Business Analyst in SAP CRM projects. Exposure to utilities industry processes and CRM implementationStrong understanding of SAP CRM functional modules (Marketing, Sales, Service). Ability to write functional specs and review technical designs (ABAP, BADIs, BAPIs). Familiarity with SAP Web UI configuration and Business Roles. Basic knowledge of middleware (PI/PO/CPI) and integration concepts. Excellent analytical and communication skills for stakeholder engagement.Preferred Attributes:Experience with SAP IS-U integration and Fiori apps. Knowledge of Agile methodologies and documentation tools (JIRA, ALM).🧐 HOW WILL YOUR DAILY JOB BE?Requirements Gathering -Conduct workshops with business stakeholders to capture functional and technical needs. Process Analysis - Map utilities-specific CRM processes (Marketing, Sales, Service) and identify improvement opportunities. Solution Design Support - Prepare functional specifications and collaborate with technical teams on ABAP enhancements, Web UI adjustments, and middleware integrations.Testing & Validation - Define test cases, execute UAT, and validate technical deliverables against business requirements. Data & Integration Support - Assist in data migration checks and troubleshoot replication issues between SAP CRM and IS-U (preferably).📅 WHERE AND WHEN?Workplace: Lisbon + hybrid workWork Schedule: 9AM to 6PM🤝 WHAT WE CAN OFFER YOU?Permanent contract 📋 Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan + Health Insurance).Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce.And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun💡 WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968, being part of the Tata Group. With a presence in 55 countries and over 600,000 employees, TCS is recognized as the #1 Employer in Europe by the Top Employers Institute 🥇In our portfolio of services, we have information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯We stand out for our experience, reliability, passion, confidence, creativity and skills 💯WELCOME, WE ARE WAITING FOR YOU 🚀
