RCI - Front Desk Manager - POR
2 semanas atrás
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest's needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience. Experience in handling 100+ guests in a 4–5-star hotel. Experience in handling and supervising 30+ Team Members in Guest Services Department. Must be willing to work under pressure Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
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RCI - Front Desk Manager - POR
4 semanas atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - POR
4 semanas atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - POR
2 semanas atrás
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - POR
Há 7 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - POR
Há 5 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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RCI - Front Desk Manager - POR
Há 7 dias
Lisboa, Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Front Desk Manager
1 semana atrás
Lisboa, Lisboa, Portugal The Central House Tempo inteiroFront Desk Manager - Join Our Vibrant Hostel in the Heart of LisbonWho We Are:We are a leadingSpanish hostel chainknown for creating vibrant, social, and unique experiences for travelers worldwide. Our Lisbon hostel, located in the heart of the city, is looking for aFront Desk Managerto lead the reception team and support the General Manager in the...
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Assistant Front Desk Manager
Há 7 dias
Lisboa, Portugal Royal Caribbean Group Tempo inteiroThe Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary...
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Front Desk Manager
2 semanas atrás
Lisboa, Portugal toctoctoc Tempo inteiroWe are recruiting a front desk manager for our international boutique hotel. You speak Portuguese and English (maybe some words of German or French) and accept flexible planning (can start at 7h30 in the morning and include some Weekends). You will welcome the guest, check In, check out, prepare the breakfast, take care of the communication before and...
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Front Desk Team Lead – Guest Services
2 semanas atrás
Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroA hospitality company is seeking an experienced Assistant Front Desk Manager in Lisbon to lead a team in delivering exceptional guest service. This role requires overseeing front desk operations, handling guest issues, and developing team members. Candidates should have at least one year of supervisory experience in the hospitality sector and possess strong...
