German Customer Experience Advisor

4 semanas atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

About the Role Join an international airline project supporting customers with legal-related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures. What You'll Do Assist customers in German and English with legal/claims-related questions.Review cases, verify documentation, and provide clear resolution steps.Maintain accurate records and use internal tools effectively.Ensure compliance with company guidelines while offering excellent service. What We're Looking For Fluency in German + English. Strong analytical and communication skills. Ability to handle sensitive information with professionalismExperience in customer support or administrative/legal environments is a plus. What We Offer Competitive salary plus performance bonusesMeal allowance and health insuranceRelocation packageProfessional training and career development opportunities Schedule Monday to Friday, Portuguese business hours. Weekends off. Location Lisbon, on-site. This role requires valid authorization to work in the EU. Candidates must hold EU citizenship or a Portuguese residence card at the time of application.



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