Service Desk Technician

3 semanas atrás

Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it’s fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool Qualifications • Bachelor’s Degree in Information Services/Technology or equivalent degree. • 2+ years of applicable information services experience. • 2+ years supporting Microsoft Operating System, Office 365, and Collaboration software. • 2+ years of experience developing desktop builds, patch management, and push technology (packaging) • 2+ years of demonstrated performance as the primary administrator for End User support systems. • Virtual PC experience, such as Windows 365 and Azure Virtual PCs • Microsoft Device Management, Intune device, and Autopilot for endpoint devices • 2+ years of ServiceNow experience – ITSM: incident management, request fulfillment, Knowledge, Problem. • A combination of A+ or Network+ and MCDST certification or equivalent experience is required. Preferred (other) Qualifications • Thorough ability to make decisions on routine work and interpret and enforce established corporate guidelines, policies, and procedures. • Be an escalation point for junior End User Support staff. • Excellent organizational skills and knowledge in Excel and asset management. • Ability to manage time well in a dynamic environment and prioritize tasks appropriately. • Thorough and broad knowledge of endpoint operating systems platforms, including Windows, IOS, and Android. • Deep knowledge of application and desktop virtualization technologies. • Advanced knowledge of mobile device administration solutions like Intune/Azure/MDM Technologies. • Functional knowledge of dependent End User compute technologies, including Active Directory, networking, and cloud and on-premises services. • Excellent critical thinking and problem-solving skills. Ability to perform advanced troubleshooting and in-depth research and develop solutions to complex problems. Someone who will challenge themselves to find a resolution over passing the ticket to another team or peer. • Thorough interpersonal, oral, and written communication skills to provide quality customer service. • Multi-tasker and can excel in a fast-paced environment. • Excellent customer service skills and experience in white glove handling VIPs/Executives. • Valid driver’s license

  • Service desk technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3 PT Contract) Language: English No hybrid or remote ,it's fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it’s fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it’s fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician)Location: Boavista, PortugalJob type: Fixed term employment for 5 months (No permanent or 3PT Contract)Language: EnglishNo hybrid or remote ,it’s fully onsite position.Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician)Location: Boavista, PortugalJob type: Fixed term employment for 5 months (No permanent or 3PT Contract)Language: EnglishNo hybrid or remote ,it’s fully onsite position.Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it's fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it’s fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool...

  • Service Desk Technician

    3 semanas atrás

    Porto, Portugal Infoplus Technologies UK Limited Tempo inteiro

    Job Title: EUS Support Engineer (Service Desk Technician) Location: Boavista, Portugal Job type: Fixed term employment for 5 months (No permanent or 3PT Contract) Language: English No hybrid or remote ,it’s fully onsite position. Mandatory Skills: OS Imaging/Software Center, AD User management, Desktop Troubleshooting, Service-Now Ticketing Tool...

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