Sales Program Specialist – Process Associate with German/Dutch

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners. Responsibilities: · become and remain knowledgeable and passionate about leading social media products and community standards; · have strong interpersonal skills, verbal and written communication skills; · provide support through a variety of channels, including online chat, emails, instant messaging and phone calls; · collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs; · act as a point of contact to provide consultative support on agencies and advertisers accounts; · drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction; · educate advertisers on product usage, troubleshoot and resolve complex cases; · complete the required tasks within the agreed turnaround times and standards of quality; · have good language requirements · complete and pass all required training provided by the client; Minimum Qualifications: · experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field; · comfortable over the phone and navigating CRM systems; · ability to provide exceptional customer support; · have strong understanding of social media; Preferred Qualifications: · preferably have experience working with social media monitoring; · preferably have strong IT knowledge; · preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one; · preferably have experience working with small and medium-sized businesses; · preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service; · preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.