French Speaking Junior Customer Support Representative in Aveiro

3 semanas atrás

Aveiro, Portugal Cross Border Talents Tempo inteiro

Responsibilities: Respond to customer inquiries via phone, email, and chat, providing timely and accurate informationAssist customers with issues related to products, services, and accountsResolve customer complaints efficiently, ensuring their satisfactionHandle a high volume of inbound and outbound communications in a professional mannerUpdate customer accounts and document relevant interactionsCollaborate with internal teams to escalate and resolve more complex issuesStay updated on product and service knowledge to provide informed responses to customers Requirements: Native French speakerB2 level English proficiency (written and spoken)Previous experience in customer service is preferred but not requiredStrong problem-solving and multitasking abilitiesExcellent communication and interpersonal skillsAbility to work effectively in a team and independentlyAvailability to work rotational shifts and maintain flexible working hoursWhat We Offer: Competitive salaryComprehensive training and ongoing developmentFriendly and supportive work environmentOpportunity for growth within the company

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