Director of Loyalty Products
4 semanas atrás
Founded in 2013, Indie Campers has revolutionized the road trip experience, offering flexible and customizable Recreational Vehicle (“RV”) travel options through its easy-to-use platform and network of more than 80 locations across 23 countries worldwide. The Company envisions becoming the world’s #1 road trip platform. Headquartered in Lisbon, Portugal, Indie Campers has more than 500 employees across the globe and intends to continue to invest significantly to strengthen and grow its team. Role Overview As Product Director – Loyalty, you will own the strategy, design, launch, and ongoing operation of the company’s loyalty ecosystem. You’ll lead a cross‑functional product team to build a tiered, value‑accretive program that increases frequency, retention, and CLV, spanning benefits (points, credits, tier perks), partner earn/burn, lifecycle CRM, and omni‑channel experiences (web, mobile, onsite). You combine product leadership with lifecycle economics, experimentation, and operational excellence. Responsibilities Define the end‑to‑end Loyalty strategy (vision, tiers, earn/burn economics, elite benefits, partner models), tied to CLV and margin targets. Lead a cross‑functional team to deliver the Loyalty platform (ledger, rules engine, entitlements, identity), integrated with checkout, account, CRM, and support tooling. Build pricing/economics models (breakage, liability, partner settlement) with Finance; set guardrails that protect contribution margins. Design member journeys (acquisition, onboarding, tier progression, renewal, win‑back) with CRM, content, and performance marketing. Establish program governance (eligibility, fraud prevention, audits, dispute resolution) with Legal/Privacy and CISO. Launch and manage partner networks (travel & lifestyle), including technical integrations and commercial structures. Implement measurement & experimentation : CLV uplift, repeat rate, AOV, activation/retention by tier; robust A/B testing and causal inference with Data & AI. Operate the program day‑to‑day: quarterly roadmap/OKRs , benefit catalogs, seasonal campaigns, and member communications. Socialise results with Exec/Board; iterate quickly based on insight, not opinion. Experience Required End‑to‑end ownership of loyalty programs (design → launch → scale) for a consumer brand of equivalent complexity (travel, hospitality, retail, or marketplace). Practical experience with loyalty ledgers/rules engines , CRM/CDP stacks, and partner integrations (earn/burn, settlement, fraud). Strong economic modeling skills (breakage, accruals, liability management), working closely with Finance and Audit. Data‑driven product leadership: experimentation, incrementality, segmentation/personalisation, and insight storytelling. Demonstrated ability to build and lead small, senior cross‑functional teams ; high throughput with operational rigor. Excellent communication and stakeholder management across Growth, Finance, Legal/Privacy, and Operations. Seniority level Not Applicable Employment type Full‑time Job function Product Management Industries IT Services and IT Consulting #J-18808-Ljbffr
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Loyalty Platform Director
4 semanas atrás
Lisbon, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiroA leading travel company in Lisbon is seeking a Product Director – Loyalty to own and manage the loyalty ecosystem. This role involves defining strategy, leading a functional team, and implementing innovative solutions that enhance customer retention and value. The ideal candidate has experience in loyalty programs within complex consumer brands and strong...
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Product Director
3 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroOverview Founded in 2013, Indie Campers has revolutionized the road trip experience, offering flexible and customizable Recreational Vehicle ("RV") travel options through its platform and network of locations across multiple countries. The Company envisions becoming the world’s #1 road trip platform. Headquartered in Lisbon, Portugal, Indie Campers has...
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Director Of Product
Há 4 dias
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & SystemsIndie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital product and...
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Director Of Product
2 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & SystemsIndie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital product and...
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Director of Product
3 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & Systems Indie Campers is a leading global road‑trip platform with a growing international footprint and multi‑site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital...
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Lead product manager
2 semanas atrás
Lisbon, Portugal AUTODOC Tempo inteiroCompany DescriptionAt AUTODOC, our mission doesn’t stop at the first purchase — it’s about turning first-time buyers into lifelong customers. We’re seeking a Group Product Manager to lead the Retention & Loyalty domain. This critical role oversees multiple product teams driving promotion tooling, user retention, loyalty programs, CRM infrastructure,...
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Director of Product
2 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & Systems Indie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital product...
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Director Of Product
2 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & Systems Indie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital product...
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Director Of Product
2 semanas atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & Systems Indie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world’s #1 road trip platform, delivering flexible travel at scale through a modern digital product...
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Director of Product
1 semana atrás
Lisbon, Portugal Alex Partners Tempo inteiroDirector of Product – Platform Architecture & Systems Indie Campers is a leading global road-trip platform with a growing international footprint and multi-site operations (HQ Lisbon, Mexico City, Manila, Sydney) and 80+ depots. Our mission is to be the world's #1 road trip platform, delivering flexible travel at scale through a modern digital product and...
