European CX Journey Lead

Há 3 dias

Porto, Porto District, Portugal FedEx Logistics Tempo integral

FedEx Logistics is seeking a Customer Experience Journey Lead to orchestrate one or more strategic end-to-end customer journeys across Europe. You will translate customer insights into measurable improvements that boost satisfaction, loyalty and business outcomes. You will partner with business leaders, SMEs, service designers, UX researchers and data analysts to define journey visions, own roadmaps and monitor outcomes with a strong emphasis on data-driven decisions and cross-functional