Support Engineer

Support Engineer (Internal Tools & Data) – Hybrid Algarve Location: Greater Faro / Loulé, Algarve – Hybrid (2–3 days/week in office) Employment Type: Full-time Seniority Level: Mid-level (Support / Internal Tools Engineer) Compensation: €30.000–€35.000 gross annual (depending on experience) About Aiera We’re helping Aiera.com , a fast-growing, well-funded American startup in the financial technology industry, to build their first European engineering hub in the Algarve . Aiera develops a next-generation financial research platform, including its own AI models tailored to financial markets , used by institutional investors and financial professionals globally. As a Support Engineer (Internal Tools & Data) in this new Algarve team, you’ll sit at the intersection of support, business, and engineering , building and maintaining the tools that keep the organisation fast, informed, and effective. Why This Opportunity Stands Out High leverage role: Everything you build helps 1st line Support and business teams respond faster, with better data. Modern toolset: Work daily with ReTool and SQL , creating proprietary control apps, dashboards, and workflows on top of real production data. Close to the business: Collaborate directly with support team members in the Algarve office as well as engineering and customer success in the US Lifestyle + career: Combine a technical role in a US-backed fintech with the celebrated mediterranean life style in the Algarve . What You’ll Work On As a Support Engineer, you will: Use ReTool as the main platform to build and maintain internal control apps : Tools for 1st line Support to quickly look up customers, sessions, events, and system status. Simple UIs for running standard checks, workflows, and data fixes (where appropriate). Help the business side (support, operations, sales, leadership) generate: -- Operational reports (tickets, response times, customer health signals). -- Business analytics around usage, customers, and platform behaviour. Design and maintain the data pathways for these tools: --Write and optimise SQL queries to fetch, aggregate, and join data from multiple sources. Ensure queries are reliable and performant, even as data grows. Build new tools within ReTool to: -- Automate repetitive lookups and manual steps. -- Give Support 1st line clear “single screens” for the most frequent questions. Collaborate with backend and DevOps engineers to: -- Request or refine APIs and endpoints needed for your tools. -- Ensure secure and appropriate access to production data. Document how tools work so support and business teams can use them confidently and independently. From 2026 onwards, as Aiera’s new AI-powered platform evolves, you’ll help ensure support tooling and reporting stays in lockstep with new features and data sources. Who We’re Looking For Must-have qualifications 3+ years of experience in a technical support, internal tools, data/analytics, or support engineering role. Strong SQL skills : comfortable writing joins, filters, aggregates, and debugging slow queries. Hands-on experience with ReTool or a similar internal tooling / low-code platform (admin dashboards, internal apps, etc.). Ability to work with APIs and JSON data to plug external services or internal microservices into ReTool. Comfortable working directly with non-technical stakeholders (support, ops, sales, leadership) to understand needs and translate them into tools. Professional proficiency in English (written and spoken). Willingness to work 2–3 days/week in the office in the Greater Faro / Loulé area. Nice-to-have Experience in SaaS or fintech , or with other data-heavy products. Basic knowledge of Python or another scripting language for light automation or data wrangling. Familiarity with BI / analytics tools (e.g., Looker, Metabase, Power BI, Mode). Experience working with ticketing systems (Zendesk, Intercom, etc.) and integrating them into internal dashboards. Location & relocation We’re especially interested in candidates who are: Already based in the Algarve and seeking an international product/engineering environment, or EU / EEA / Swiss / Brazilian citizens (or others with the right to work in Portugal without sponsorship ) who are interested in relocating to the Algarve . How You Work (About You) We look for people whose mindset matches Aiera’s culture: You enjoy helping others succeed , and you see internal tools as a force multiplier. You’re curious about the business context behind every request, not just the technical spec. You care about clarity and reliability : predictable tools, understandable error states, and good documentation. You’re comfortable wearing multiple hats —sometimes building tools, sometimes debugging data, sometimes refining requirements. You communicate with empathy and patience , especially with non-technical colleagues. You value taking initiative and getting things done over rigid processes. If you’re energized by the idea of building internal tools that power a mission-driven, AI-focused fintech , and you’d like to grow your career in the Algarve, we’d love to hear from you.