Customer Service for Gaming

2 meses atrás


Lisbon, Portugal Teleperformance Portugal Tempo inteiro

What you'll do

  • Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
  • Take personal ownership of customer requests and maintain accountability for follow-through;
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
  • Handle customer contacts that require core and advanced skills;
  • Maintain our partner's internal information and customer/account information secure and confidential;
  • Consistently implement management mentoring to reach departmental goals;
  • Support less-experienced agents by sharing best practices;
  • Perform other duties as assigned.

What you'll need

  • Native level of German (written and spoken);
  • Fluency in English (B2);
  • High school diploma (or equivalent);
  • Player and support oriented attitude, with a knack for helping others;
  • Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;
  • Passion for video games and mobile applications;
  • Experience in telephone customer service/call center environment (minimum 1 year);
  • Excellent verbal and written communication skills;
  • Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Benefits

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance as a Customer Service for Gaming;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.


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